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APPA Key Accounts Certificate Program - Santa Clara, CA - August 7-10, 2018

Silicon Valley Power

APPA Key Accounts Certificate Program - Santa Clara,...

Registration Information

Registration Type Price Fee Quantity
Registration $2,190.00 $0.00

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Event Details

 

Silicon Valley Power (SVP) is pleased to host the American Public Power Association's (APPA) Key Accounts Certificate Program. Join us August 7-10, 2018 in Santa Clara, CA and learn from real-world examples, get tools and templates, practice skills, and network with your utility peers. Upon completion, you will earn your Key Public Power Account Executive (KPPAE) designation and develop a customer action plan that will enable you to successfully recruit and retain a critical utility customer base.

 

Today’s quickly evolving electric industry requires key accounts front-line employees to have specific skills, technical knowledge and training. Simply having a key accounts program does not ensure success. As customers become more sophisticated, trained account executives offer the utility a competitive advantage in managing and retaining key accounts. Learn essential account management and customer relationship skills.

 

Program Description

 

Discover how to support and grow businesses in your community to enhance your reputation and revenue. Your commercial and industrial key accounts need special attention—the Key Accounts Certificate Program is designed to show you how to nurture strategic relationships and build trust and loyalty. Whether you plan to start a utility key accounts program or want to take your current program to the next level, this curriculum provides the skills, knowledge, and tools for success.

 

 

Who Should Attend

 

This program is designed for public power key account managers and representatives. Other utility staff involved in key accounts, or those looking for professional development credentials, will also benefit.

 

Early Bird registration received by July 6: $1,880. Registration received after July 6: $2,190

 

Registration Deadline: July 27

 

Key Accounts Certificate Program includes the following classes:

  • Electric Utility Industry Overview – webinar series (recordings will be provided)
  • Implementing a Key Accounts Program
  • Developing Your Key Accounts Representative
  • The Effective Key Accounts Toolbox

Registration fee includes all required courses —everything you need to participate in and graduate from the program. Fee covers the cost of study material, exam grading, and review of the post-course project.

 


 

Cancellations/No-Shows/Refunds/ Substitutions

Registrants who cancel in writing on or before July 20, 2018 are entitled to a refund of their registration fee, minus a $100 cancellation fee. Registrants who cancel after July 20, will not receive a refund, but attendee substitutions will be allowed for this event only. Registrants and no-shows who do not cancel by July 20 are respon­sible for the full registration fee and are not entitled to a refund.

Cancellations must be made in writing and e-mailed to: ARomero@SantaClaraCA.gov

 

Hotel Information

For those needing accommodations, we’ve secured a room block at the:

Plaza Suites Hotel - 3100 Lakeside Drive Sana Clara, CA 95054

Room block group rate: $140/night. Check-In: 8/6 at 3:00 p.m. - Check-out 8/10 at 11:00 a.m.

To receive the group rate, call the hotel directly at (800) 345-1554 and mention Silicon Valley Power (City of Santa Clara) or reserve on-line using group code: 1808SILICO at www.theplazasuites.com

 

Travel Arrangements

Travel arrangements and costs are the responsibility of the participants. Silicon Valley Power or the American Public Power Association will not reimburse for changes in travel expendi­tures regardless of the cause, including the cancellation of a course, meeting, or workshop.

 

Questions? 

Contact Arielle Romero, Silicon Valley Power 

Email: ARomero@SantaClaraCA.gov Phone: (408) 615-5649

 

Have questions about APPA Key Accounts Certificate Program - Santa Clara, CA - August 7-10, 2018? Contact Silicon Valley Power

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Where


Silicon Valley Power - Training Room
881 Martin Avenue
Santa Clara, CA 95050

Organizer

Silicon Valley Power

 

Silicon Valley Power (SVP) is the trademark adopted for use by the not-for-profit municipal electric utility of Santa Clara, CA serving residents and businesses for over 120 years. SVP provides power to nearly 55,000 customers, including Intel, Oracle, Levi’s Stadium, Owens Corning, Marvell Semiconductor and NVIDIA at rates 22 to 48 percent below neighboring communities.

 


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