Why Should You Attend?

Perficient and AWS partner to deliver a fast-paced, stimulating deep-dive into Amazon Connect. Over the course of two days, participants will learn the ins and outs of Amazon Connect and the AWS platform—including how to leverage other AWS services like Lambda, Lex, and DynamoDB to extend functionality beyond that of a traditional contact center and uniquely define what customer care means to your business. Participants will learn how to provision, configure, and manage their Amazon Connect contact center, create contact flows, integrate with CRM platforms, extend reporting functionality, troubleshoot common issues, and more, all while connecting with like-minded professionals.

Seats are limited. Register today!

Experience

Whether you're brand new to Amazon Connect or have been using the platform for a few months, this boot camp is best suited for those in the contact center industry responsible for configuration and management of M3/IVR, ACD, PBX, natural language understanding (NLU) and automatic speech recognition (ASR), reporting and analytics, WFM/WFO, call recording, sentiment detection, and desktop or dashboard GUI designs.

Experience with Amazon Web Services and development or scripting is preferred, but not required.

Details

After registering, you'll receive an agenda and some brief prerequisite work to complete prior to attending the boot camp.

Dress is business casual.

Featured Speakers

You’re in good hands with our experts:

Michael Greenlee – Director of Customer Care, Perficient
Alexandra Elledge – Senior Technical Writer & Trainer for Perficient’s Amazon Connect Practice Area
Alex Moisi – Lead Technical Consultant for Perficient’s Amazon Connect Practice Area

Calabrio will host a happy hour after day one of the boot camp. Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures, and analyzes customer interactions to provide a single view of the customer and improve the overall agent and customer experience.

Amazon Connect Boot Camp - Phoenix