Align Salesforce Service Cloud & Jira Without Custom Code

n this live webinar, we’ll show how to align Salesforce Service Cloud and Jira without custom code or complex integrations. You’ll see how high-priority cases can automatically create Jira issues, stay synchronized in real time, and close faster — while each team continues working in their own system.

📅 February 19

🕒 11:00 AM CST / 12:00 PM EST

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Use Cases Covered

📍Use Case 1: Automated Case Escalation & Status Sync

High-priority Salesforce cases automatically create Jira issues and stay bi-directionally synced, ensuring support and engineering always see the same status without manual handoffs.

📍Use Case 2: Unified Collaboration with Comment & Attachment Sync

Comments and attachments sync automatically between Salesforce and Jira, allowing teams to collaborate in their own tools without losing context or duplicating files.

📍Use Case 3: Unified Reporting & Visibility

Jira status, resolution time, and ownership sync into Salesforce, enabling Service Cloud reports and dashboards without exporting data or logging into Jira.

Who Should Attend❓

Salesforce Service Cloud leaders, Salesforce Admins, Support Operations managers, IT and Integration stakeholders, Engineering leaders working closely with support teams

What You Will Learn❓

- How to escalate Salesforce cases to Jira automatically

- How to sync statuses, comments, and attachments in real time

- How to eliminate manual ticket creation and maintenance

- How to build Service Cloud reports with Jira data

- How Salesforce can remain the system of record for customer issues

This webinar demonstrates a practical approach to Salesforce integration with Jira, focusing on Salesforce Service Cloud, Jira synchronization, and no-code Salesforce integrations. Learn how to improve case escalation, collaboration, and reporting using a reliable Salesforce–Jira integration designed for support and engineering teams.