AI Service Unleashed - Live!
The in-person event for MSPs ready to leverage AI to unlock profitability and service experience excellence without adding overhead.
Over the past year, Thread’s weekly AI Service Unleashed forum has become a go-to resource for forward-thinking service desk leaders, drawing 100+ active attendees every week. Now, for the first time, this community is coming together in person—for two days of tactical sessions, peer exchange, and visionary thinking on how AI will shape the future of service delivery.
Attending AI Service Unleashed is an investment in smarter operations. By learning how to leverage AI and automation to improve service quality and better leverage your tech stack, a single idea from this event could unlock significant ROI across technician hours, CSAT, and margin.
Bonus: With a limited group size and direct vendor access, you’ll save weeks of research and gain priority access to cutting-edge solutions—before your competitors.
Key Benefits to Your MSP
- Discover what’s actually working
Hear directly from operationally mature MSPs that are leveraging AI and automation to improve ticket resolution times, drive customer satisfaction, and protect margins. - Walk away with playbooks and tools
Attend deep-dive sessions led by automation experts, Thread’s product team, and other innovators in the space. Leave with practical frameworks, real workflows, and certificate-track learning to take back to your team. - No fluff, no vendor pitches - 100% education & networking
With just 8 curated sponsors and <75 attendees, this is an intimate, invite-only event for MSP leaders invested in innovating their business and service experience. - Bring back inspiration to drive change
From opening night in NASA’s Starship Gallery to a closing happy hour with an astronaut under the Space Shuttle, this event is designed to spark new thinking and accelerate what’s next for your service desk.
Who Should Attend
- Service Desk Managers & Operations Leaders looking to implement or expand AI and automation
- Automation Engineers & Tier 2+ Technicians who want hands-on learning and peer exchange
- MSP Executives who want to see the future of service delivery firsthand
Event Pricing
Early Bird: $449 (Through July 31, 2025)
Standard: $549 (Starting August 1, 2025)
Once you have completed your registration, you will receive a link to book your hotel reservation with our group rate of $139 a night before taxes.
Secure your spot at the most forward-thinking MSP event of the year.
AI isn’t coming to the service desk. It’s already here. See how the best MSPs are using it.
Agenda Highlights:
The in-person event for MSPs ready to leverage AI to unlock profitability and service experience excellence without adding overhead.
Over the past year, Thread’s weekly AI Service Unleashed forum has become a go-to resource for forward-thinking service desk leaders, drawing 100+ active attendees every week. Now, for the first time, this community is coming together in person—for two days of tactical sessions, peer exchange, and visionary thinking on how AI will shape the future of service delivery.
Attending AI Service Unleashed is an investment in smarter operations. By learning how to leverage AI and automation to improve service quality and better leverage your tech stack, a single idea from this event could unlock significant ROI across technician hours, CSAT, and margin.
Bonus: With a limited group size and direct vendor access, you’ll save weeks of research and gain priority access to cutting-edge solutions—before your competitors.
Key Benefits to Your MSP
- Discover what’s actually working
Hear directly from operationally mature MSPs that are leveraging AI and automation to improve ticket resolution times, drive customer satisfaction, and protect margins. - Walk away with playbooks and tools
Attend deep-dive sessions led by automation experts, Thread’s product team, and other innovators in the space. Leave with practical frameworks, real workflows, and certificate-track learning to take back to your team. - No fluff, no vendor pitches - 100% education & networking
With just 8 curated sponsors and <75 attendees, this is an intimate, invite-only event for MSP leaders invested in innovating their business and service experience. - Bring back inspiration to drive change
From opening night in NASA’s Starship Gallery to a closing happy hour with an astronaut under the Space Shuttle, this event is designed to spark new thinking and accelerate what’s next for your service desk.
Who Should Attend
- Service Desk Managers & Operations Leaders looking to implement or expand AI and automation
- Automation Engineers & Tier 2+ Technicians who want hands-on learning and peer exchange
- MSP Executives who want to see the future of service delivery firsthand
Event Pricing
Early Bird: $449 (Through July 31, 2025)
Standard: $549 (Starting August 1, 2025)
Once you have completed your registration, you will receive a link to book your hotel reservation with our group rate of $139 a night before taxes.
Secure your spot at the most forward-thinking MSP event of the year.
AI isn’t coming to the service desk. It’s already here. See how the best MSPs are using it.