A Helping Hand: Peer Support in your Communications Center (virtual)

Being a FIRST, First responder day after day, call after call. Listening to sometimes the worse day of people’s lives can become overwhelming. Learning to take care of each other is crucial in this industry.  Therefore, having the tools and resources at hand when your team is in crisis or after a critical incident can make a huge difference in the health and well-being of communication centers. In this class, through instruction, hands on exercises, and scenario training, you will learn how to set up a peer support team, learn debriefing and defusing skills, suicide awareness, listening skills, and compassion fatigue.