Topic:
In this presentation, audience members will learn the Top 8 lessons learned from a professional Secret Shopper. This presentation is for retail, restaurant, or hotel owners, front-line employees, community leaders, or any small business or downtown stakeholders. The audience will hear the 8 things they can do to ensure the customer experience is a fantastic memorable one.
Speaker:
Alysia Cook with Opportunity Strategies specializes in customized training, professional facilitation, and strategic planning services. Clients include local and state governments, chambers of commerce, economic development organizations, utilities, associations, and other nonprofits. For 30 years, Alysia has trained thousands of elected officials, community leaders, chamber and economic development professionals, leadership groups, and volunteers. She develops city councils and boards, facilitates strategic plans, and delivers programs designed to improve organizations, grow communities, and achieve goals.
She is an international public speaker and serves on the faculty for the U.S. Chamber of Commerce Institute for Organization Management, the Community Development Institute, and the Texas Basic Economic Development Course. Alysia is a graduate of LSU-Shreveport, Economic Development Institute, Community Development Institute, and the U.S. Chamber Foundation’s Institute. Alysia has earned the Institute for Organization Management (IOM) designation and the Professional Community & Economic Developer (PCED) certification.
