8/16/23 RCC for Equity

The Department of Education and Training (DET)provides educational resources and learning opportunities for the ZSFG staff and patients. DET strives to meet the ZSFG’s excellence in quality of care and commitment to community wellness by supporting and providing a continuous respectful learning culture.Wevaluequality care, efficiency, and innovation by supporting best educational practices to ensure impactful learning outcomes for our ZSFG community.Ourmissionis to provide a supportive and enriching learning environment to serve our ZSFG community.Ourvisionis to be a highly valued department of ZSFG that contributes to the learning of medical and non-medical staff, volunteers, students, patients and families of the ZSFG community.Visit us atWWW.ZSFGLEARN.ORG

ZSFG Department of Education and Training

RELATIONSHIP-CENTERED COMMUNICATION SKILLS FOR EQUITY IN HEALTHCARE

ZSFG Learning Center

<h3>In partnership with the Academy of Communication in Healthcare (ACH), ZSFG offers the Relationship Centered Communication for Equity (RCC-Equity) workshop to provide healthcare workers with a standard toolkit to support effective communication and reduction of negative biases and stereotype threat across interdisciplinary healthcare teams. Participants will employ role-play to apply RCC skills as both proactive and restorative strategies in combating inequities. Participants’ own cases will be simulated to enhance relevance and direct application of the workshop content. All ZSFG staff and faculty are welcome to participate.</h3><h2>OBJECTIVES:</h2><p></p><h3>1.	Explore the impact of our identities and biases on interactions with team members and patients.</h3><h3>2.	Practice applying RCC skills to prevent the negative effects of stereotype threat and bias in our interactions with team members and patients.</h3><h3>3.	Practice applying RCC skills to build or restore relationships when stereotype threat and bias have negatively impacted team members and patients.</h3><h3>4.	Develop an action plan that supports application of skills in clinical and/or team contexts.</h3><p><strong>If you are interested in CE's, please note:</strong>CEUs will not be issued on the same day as the RCC workshop. CEU’s are processed by DET on Fridays. Your Certificate will be emailed to you by Justin.Dauterman@sfdph.org</p>

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