Government User Research 101

TheDigital Service Network (DSN)empowers governments to use human-centered strategies to deliver services that reflect the needs and expectations of people who use them.Join the DSN mailing listtoday and help us build a collaborative network of digital government leaders and best practices.DSN peer learning is supported by theBeeck Center for Social Impact + Innovationat Georgetown University, and theU.S. Digital Response.Stay connected with the DSN:WebsiteLinkedInTwitterYouTube

Digital Service Network (DSN)

Join us for this webinar on all things user research in government with research practitioners  from government + the U.S. Digital Response!

It is critical for governments to understand the impact of their services on the public they serve. Learning about their mindsets and motivations through a people-first, user centric approach is a crucial piece of designing effective and usable services.Hear from research practitioners as they share their experiences conducting government user research. You’ll leave this webinar with an understanding of why user research is critical for public service delivery and some best practices. Experts from government will also share practical and tangible examples of how they conducted user research.We’ll discuss how your organization (big or small) can center residents in service delivery. You’ll also learn more about how the <a href="https://beeckcenter.georgetown.edu/projects/digital-service-network/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Digital Service Network</a> (DSN) can support your work through storytelling and bringing in talented pro-bono volunteers from the <a href="https://www.usdigitalresponse.org/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">U.S. Digital Response </a>(USDR).Speakers: <ul><li><a href="https://www.linkedin.com/in/sunitastudio/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Sunita Ram</a>, Designer-in-Residence, U.S. Digital Response</li><li><a href="https://www.linkedin.com/in/annahoff/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Anna Hoffman</a>, Volunteer Researcher, U.S. Digital Response and Senior UX Researcher, Spotify</li><li><a href="https://www.linkedin.com/in/ashleyobrienmn/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Ashley O’Brien</a>, User Experience Designer, City of Saint Paul, Minnesota, Office of Technology &amp; Communication </li><li><a href="https://www.linkedin.com/in/elise-kalstad-0264852a/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Elise Kalstad</a>, Innovation and Performance Product Manager, City of Seattle, Washington, Innovation &amp; Performance</li></ul>About the Digital Service Network:The <a href="https://beeckcenter.georgetown.edu/projects/digital-service-network/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Digital Service Network</a> (DSN) connects and supports digital service teams and professionals so government is responsive, open, and accessible to everyone. Join the <a href="https://airtable.com/shrltywvcMrfvKbpN" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">DSN mailing list</a> today and help us build a collaborative network of digital government leaders and best practices.DSN peer learning is supported by the <a href="https://beeckcenter.georgetown.edu/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Beeck Center for Social Impact + Innovation</a> at Georgetown University and the <a href="https://www.usdigitalresponse.org/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">U.S. Digital Response</a>.

Government User Research 101

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Government User Research 101

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