Question 1

Do I need to pre-register for the Istana Heritage Tour?

Accepted Answer

Pre-registration ahead of the next Istana Open House is recommended as slots tend to be filled quickly as soon as they are released to the public.

Question 2

Are there guided tours available?

Accepted Answer

Yes, visitors can sign up for guided tours conducted by NParks' volunteers in the Istana Heritage Tour. Tours are conducted outdoors for about an hour and are only available during the Istana Open House at selected timings. The tour covers ~ 1 km and does not include access to the Main Building.

Question 3

Do the fees for the Istana Heritage Tour include admission into Istana grounds or Istana Villa?

Accepted Answer

The registration fees for the Istana Heritage Tour are separate from and exclude admission fees required for entry into the Istana grounds, entry into the Istana Villa or other activities during the Istana Open House.

Question 4

Do you have any authorised agents for booking and selling Istana entrance and tour tickets?

Accepted Answer

The Istana and the Istana Heritage Tour are NOT represented by any external tour agency, resale agent, or third-party website (except the official Eventbrite channel) claiming to collect personal information or provide ticketing sales and booking services.

Question 5

What information do I have to present on the day of the Istana Open House?

Accepted Answer

Participants must present proof of purchase (e.g., email confirmation) at the tour meeting point and will be issued a wristband upon verification. Participants are advised to arrive at the tour meeting point at least 15 minutes prior to their timeslots. Tours may depart promptly.

Question 6

Can I leave my personal belongings, bags or stroller with staff, NParks’ volunteer guides or staff?

Accepted Answer

No. Staff, NParks’ volunteer guides or authorised personnel managing the tour meeting point are not responsible for storing or looking out for the personal belongings, shopping bags or strollers of tour participants and Istana Open House visitors at-large.

Question 7

I suddenly feel unwell during the Istana Heritage Tour. What should I do?

Accepted Answer

Please inform our NParks’ volunteer guides, staff or authorised personnel managing the Istana Heritage Tours of your condition as soon as possible. Medical personnel will be alerted to assess your physical condition and provide basic first aid where necessary.

Question 8

Can I transfer or sell my booking to my family member or friend?

Accepted Answer

All purchases are non-transferable and not for resale. Staff and authorised personnel managing the Istana Heritage Tours reserve the right to deny entry to visitors who are unable to verify their purchases.

Question 9

Can I exit the Istana before or during my tour slot, or reuse my booking  at another time?

Accepted Answer

Registered slots for the Istana Heritage Tour are valid only during the intended Istana Open House date and cannot be reused at another time.General admission fees paid for entering the Istana grounds are valid for a one-time entry on the date of purchase.

Question 10

Can I get a refund?

Accepted Answer

We seek your understanding that all fees collected are non-refundable, even in the event of exigencies or if tours are cancelled due to inclement weather. Fees collected will go towards the benefitting programmes supported by the President’s Challenge.

Istana Heritage Tour - Mandarin

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