The New Breed of Filipino Hospitality: Guest Experience Bootcamp (4 Days)

The New Breed of Filipino Hospitality

Isabel Lozano is leading a movement to unlock the Philippines' richest resource, its people. While Filipino hospitality is celebrated around the world, its full potential remains untapped at home. Through culture-building and service design, Isabel helps organizations build thriving teams that deliver unforgettable guest experiences on our own soil.

Have you ever found yourself asking:

• How do you read a guest's needs before they've said a word?
• How do the best restaurants train their floor teams to move as one?
• How can culture-building and service design elevate the way guests perceive your brand?
• How do you turn good service into a distinctive hospitality experience that guests remember?
• What does the future of Filipino hospitality look like?

If these questions sound familiar, this 4-day bootcamp is for you.

Led by Isabel Lozano, Founder of Decorum by MIL, this immersive bootcamp draws from over 20 years of global experience in luxury hospitality and guest experience development.

Discover how thoughtful design, service refinement, and the “5 Senses” approach to hospitality can transform ordinary interactions into exceptional guest experiences.

What We'll Cover

Day 1 (9AM-1PM) — The Contemporary Service Mindset

• Modern guest expectations
• Service mindset across restaurant concepts
• Professional image, behavior, and communication

Day 2 (9AM-1PM) — FOH Systems, Service Sequence, and Service Styles

• Roles and responsibilities on the floor
• The end-to-end guest journey
• Basic service styles and standards

Day 3 (9AM-1PM) — Sensorial Service and Guest Experience Design

• Service through the five senses
• Menu storytelling and suggestive selling
• Memorable moments and service recovery

Day 4 (9AM-1PM) — FOH Toolkit, Simulation, and Practical Application

• Readiness, opening, and closing checklists
• Complaint handling and floor supervision tools
• Role-play, mock service flow, and feedback

Throughout the program, you'll gain the mindset, systems knowledge, and practical tools for genuine Front of House excellence, from the moment a guest walks in to the moment they leave wanting to come back.

You'll Take Away

✔ A Contemporary Service Mindset

✔ FOH Systems & Service Sequence Knowledge

✔ The "5 Senses" Approach to Guest Experience

✔ Menu Storytelling & Suggestive Selling Techniques

✔ Practical Toolkits & Checklists for the Floor

✔ Confidence Through Role-Play and Mock Service Simulation

Whether you’re a restaurant owner, hospitality professional, F&B leader, hotelier, or experience designer, this masterclass will help you see hospitality through a new lens.

October 28 • November 4, 11, and 18
Featuring Isabel Lozano, Founder of Decorum by MIL

SEATS ARE LIMITED to keep the training hands-on and practical, with real coaching and floor time for every participant.