Overview
Protective Hospitality brings pros together to chat, learn, and boost safety in the hospitality world—face to face!
A four-hour professional development experience for leaders and teams responsible for security, service, operations, preparedness, and the public experience.
What Professionals Will Gain
- Use exceptional guest service as a proactive risk-mitigation strategy
- Strengthen communication between guest services, security, and leadership
- Apply professional engagement techniques to assess situations and reduce escalation
- Protect the guest experience while confidently addressing potential risks
Good to know
Highlights
- 4 hours
- In person
Refund Policy
Refunds up to 7 days before event
Location
Boch Center - Wang Theatre
270 Tremont Street
Boston, MA 02116
How do you want to get there?
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