Effective Business Communication

Mpower Learning Manila

From proper behavior in oral comms to technical writing skills, provide participants with the skills to communication effectively.

Business Communication ​(Written and Oral Skills) This training aims to provide important considerations when writing email, business letters, and communicating in the workplace. From proper behavior in oral communications to technical writing skills, this module aims to provide participants with the skills to communicate professionally in different forms. INCLUSIONSFor onsite:<ol><li>printed handout</li><li>printed certificate</li><li>fastfood lunch</li><li>AM and PM snacks</li><li>candies and coffee</li><li>WIFI access</li></ol>For via Zoom:<ol><li>PDF handout</li><li>PDF certificate</li></ol> Where in Cubao:Mpower Learning Manila222 Vivaldi Residences, 628 EDSA cor Aurora Blvd., Cubao, Quezon City

Effective communication is a critical workplace skill that directly impacts productivity, customer satisfaction, and professional credibility. This course focuses on strengthening both written and oral communication by addressing common grammar issues, improving clarity and tone, and applying a customer-centric mindset across emails, conversations, and presentations. Participants will develop the ability to communicate clearly, professionally, and confidently—especially in high-stakes or challenging situations. Objectives By the end of this course, participants will be able to:<ul><li>Identify the elements of effective communication and recognize common barriers in the workplace</li><li>Apply correct grammar, professional word choice, and appropriate tone in written communication</li><li>Write clear, concise, and customer-focused emails for various business scenarios</li><li>Observe proper email etiquette and standard business writing formats</li><li>Communicate confidently and professionally in face-to-face, phone, and meeting settings</li><li>Handle communication challenges such as conflict, feedback, and pressure situations effectively</li></ul> Who This Course Is For<ul><li>Professionals who regularly write emails, letters, and reports</li><li>Customer service, sales, admin, HR, and operations staff</li><li>Supervisors and managers who communicate instructions and feedback</li><li>Employees who want to improve clarity, professionalism, and confidence in communication</li></ul>Methodologies:<ol><li>Interactive discussions and hands-on exercises using realistic workplace scenarios, emails, and conversation cases to reinforce practical application.</li><li>Workshops and role-playing activities that allow participants to practice written and oral communication techniques with guided feedback.</li></ol>Outline I. Introduction: Importance of Proper Communication<ul><li>Identifying Characteristics of Effective Communication</li><li>Identifying Barriers to Communication</li><li>Identifying Effects of Miscommunication</li></ul>II. Grammar Review: The Most Common Errors<ul><li>Subject-Verb Agreement</li><li>Active vs Passive Voice</li><li>Common Grammar Mistakes in Emails</li><li>Maintaining Professional Choice of Words</li></ul>III. Customer-Centric Approach in Communication<ul><li>Politeness in Writing</li><li>Expressing Apologies</li><li>Customer Service in Writing</li><li>Applying General Customer Service Concepts in Writing</li><li>Expressing Negative Answers Positively</li></ul>IV. Aspects of Email Writing<ul><li>Contents: Writing Concisely and Coherently for Your Target Audience</li><li>Format and Tone of Writing</li><li>Constructing Complete and Effective Emails</li><li>Conveying Messages Accurately</li><li>Writing Instructions Effectively</li><li>Email Structures</li></ul>V. Email Writing and Etiquette Workshop<ul><li>Emails and Email Etiquette</li><li>Business Letters Tips</li><li>Proposal/Sales Emails / Letters</li><li>Apology Emails / Letters</li><li>Invitation Emails / Letters</li></ul>VI. Aspects of Oral Communication<ul><li>Handling Face-to-Face Conversations</li><li>Tone, Volume, and Pace</li><li>Body Language</li><li>Handling Phone Conversations</li><li>Customer-Centric Phone Call Flow</li><li>Active Listening and Correct Probing</li></ul>VII. Oral Communication Challenges Workshop<ul><li>Giving Effective Feedback</li><li>Building Rapport</li><li>Assertiveness Techniques</li><li>Presenting to an Audience</li></ul>

Effective Business Communication

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Effective Business Communication

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Mpower Learning Manila

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