Question 1

What time should I arrive?

Accepted Answer

Guests should arrive 30 min before their tour departure time.

Question 2

What is the address?

Accepted Answer

900 S. Wells, Chicago, IL 60607 (Registration in Parking Lot). Go to https://toursandboats.com/sogdirections for more information. The tour starts and ends at the same place.

Question 3

Do I need a ticket for my baby/child?

Accepted Answer

Yes! Even though children 3 and under are free, you must register a ticket for them. The coast guard counts every body on the boat.

Question 4

What happens if the event is sold-out and I didn't register my child?

Accepted Answer

You will have to do standby for the child or find alternative means. We will give parents priority when possible, but it is not guaranteed or promised.

Question 5

Is there food on the boat?

Accepted Answer

Yes, there are snacks available for purchase.

Question 6

Is there a bar on the boat?

Accepted Answer

Yes, there is a full bar on the boat. Alcoholic beverages start at $7.

Question 7

Can we bring food or drinks on the boat?

Accepted Answer

There is no outside food or beverage allowed on the boat.

Question 8

How much is parking? Where do I park?

Accepted Answer

There is a parking lot at the marina. Parking is roughly $13-$15. Go to https://toursandboats.com/sogdirections for more information on parking.

Question 9

How do I redeem my voucher for a date?

Accepted Answer

Please download your voucher and follow the step by step redemption instructions. Please contact the daily deal site for any assistance on getting your voucher # if you can't locate it.

Question 10

How does Standby work?

Accepted Answer

Arrive 45 minutes early for Standby (first come, first served; not guaranteed). Ticketed guests are processed first. If seats open from no-shows, Standby is admitted in order. Cost: $40 cash (exact change). Unused vouchers accepted; pay $5 fee (cash, exact change).

Question 11

Can I get a refund?

Accepted Answer

Unfortunately, all tickets are non-refundable after purchase.

Question 12

Can I reschedule (including emergencies)?

Accepted Answer

Unfortunately, all tickets are final as soon as you reserve a date a spot is automatically reserved for you and can't be rescheduled.

Question 13

Can I give my ticket to someone else even if my name is on it?

Accepted Answer

Yes! If you have an Eventbrite ticket, you can give that to anyone regardless of the name on the ticket. We only need the unique bar code to scan.

Question 14

I don't see my date on the calendar. Is it available?

Accepted Answer

If the date is not listed on the calendar, the boat has a private event. However, at times we do add new dates/times if the boat has an opening that becomes available. Hence, please check the calendar back often.

Question 15

It's raining outside. Can I reschedule?

Accepted Answer

Cruises are on rain / shine and cannot be rescheduled. Please bring a poncho or an umbrella. There is also an interior deck on the boat.

Question 16

Does the boat have a bathroom?

Accepted Answer

Yes, the boat has a bathroom. There is no changing table for infants.

Question 17

Is the boat handicap accessible?

Accepted Answer

Unfortunately, the boat is not handicap accessible. There are about 15-20 steps you'll have to climb up / down from registration to the boat.

Question 18

What if it's cold? Should I bring a jacket?

Accepted Answer

Yes, we recommend bringing extra layers as it's often cooler on the water. We also have an interior, climate-controlled space with speakers, so you can stay warm inside and still hear the full tour.

Question 19

Can I book the entire boat?

Accepted Answer

Yes, please e-mail us for more info.

Question 20

Where are my Eventbrite tickets? I can't find them.

Accepted Answer

Please go here: https://www.eventbrite.com/support/articles/en_US/Troubleshooting/where-are-my-tickets?lg=en_US

Chicago's Best 90-Min Architecture Boat Tour on The Chicago River