Security, Situational Awareness & Risk Mitigation Training

Security, Situational Awareness & Risk Mitigation Training

Presented by GAP Solutions & Mark Herrera

Join a collaborative training focused on improving situational awareness, communication, and coordinated response strategies within live event and public gathering environments.

This session is designed for anyone involved in guest interaction, event operations, security, or emergency response. Participants will explore how awareness, engagement, and communication can reduce risk, prevent escalation, and strengthen overall event safety.

Training Focus Areas

• Situational awareness and recognizing behavioral indicators
• Crowd dynamics and escalation cues
• Early intervention and behavioral threat recognition
• Decision-making under pressure
• De-escalation strategies and conflict reduction
• Guest service as a proactive security tool
• Coordinated communication across departments and agencies
• Building consistency between venue staff, contractors, leadership, and public safety partners

Topics Include

• Identifying pre-incident indicators and abnormal behavior
• Managing policy conflict and guest interactions professionally
• Understanding crowd energy, movement, and environmental conditions
• Maintaining calm communication during elevated situations
• Role clarity and information flow during incidents
• Using hospitality and professionalism as prevention tools

Intended Audience

This session is open to individuals involved in:

• Event and venue operations
• Security and guest services
• Public safety and emergency response
• Facility management
• Event leadership and supervision
• Contracted event services and support teams

Featured Speaker

Mark Herrera
Mark Herrera is a nationally recognized expert in venue security, crowd management, behavioral threat recognition, and risk mitigation for public assembly facilities and live events.

Session Details

Time: 8:55 AM – 12:00 PM
Format: Interactive presentation and discussion
Goal: Strengthen awareness, improve coordinated response, and enhance safety through practical, real-world strategies applicable to live events and public gatherings.

Whether you work directly in security or simply play a role in supporting guests and operations, this training reinforces the importance of shared awareness and coordinated action in creating safer event environments.