Question 1

Is this a private charter or can I join a group?

Accepted Answer

Both. You can book a private charter for your own group (up to 6 guests) or join a shared group experience when available.

Question 2

Is there a minimum number of guests for shared charters?

Accepted Answer

Yes. Shared charters require a minimum of 4 total guests to operate. If the minimum is not reached 24 hours prior to departure, we will notify you and you may reschedule to another available date or receive a full refund.

Question 3

What kind of boat is it?

Accepted Answer

We operate a 25-foot, propeller-free 500 HP 2023 Yamaha 255XE wakeboat with an integrated ballast and surf system designed specifically for wakeboarding and wakesurfing. Its jet-drive eliminates exposed propellers for added safety during watersports.

Question 4

Are water toys included?

Accepted Answer

Yes. We provide a selection of wakeboards, surfboards, paddleboards, masks, snorkel gear and floaties for guest use. You’re welcome to bring your own equipment as well. Please let us know in advance if you have any specific requests.

Question 5

Do you offer snorkeling?

Accepted Answer

Yes, snorkeling may be available on select shared or private charters depending on departure area, sea conditions, water clarity, and the overall plan for the group. It is not guaranteed on every outing, so please ask in advance if snorkeling is important to your experience.

Question 6

What should we bring?

Accepted Answer

Swimsuit, towel, light rain jacket, extra change of clothes, slip-on footwear (shoes are removed onboard), sunscreen (lotion only), sunglasses, a hat, water/drinks, ice & food. We provide life jackets and a cooler.

Question 7

Is there a place on the boat to store my belongings?

Accepted Answer

Yes — there is space on board for essential personal items, but storage is limited. We recommend bringing only what you’ll need for your time on the water and leaving the rest secured in your vehicle. Since conditions can be wet, a dry bag is recommended for anything you’d like to keep dry.

Question 8

Is alcohol allowed?

Accepted Answer

Moderate alcohol consumption is permitted for guests 21+. We encourage a respectful, wellness-oriented atmosphere onboard. No glass containers or illegal substances are allowed. The captain reserves the right to refuse service or terminate the charter without refund for unsafe or disruptive behavior

Question 9

Are there any restrictions to protect the boat?

Accepted Answer

Please use lotion sunscreen only and apply it before boarding when possible. Place towels over vinyl seating, especially after sunscreen or tanning products. No glass or red wine. Damage, misuse, or excessive cleaning due to stains may result in additional charges.

Question 10

Is fuel included in the price?

Accepted Answer

Yes, your experience includes a fuel allowance covering up to 20 miles of cruising, with up to 1 hour dedicated to wake or surf riding. If your group chooses to explore farther or extend ride time, additional usage is billed at $5 per mile and $75 per additional 30 minutes of watersports operation.

Question 11

Is the Captain included in the price?

Accepted Answer

Yes, a licensed captain is included in the charter price. Gratuity is not included and is customary.

Question 12

Are gratuities included in the price?

Accepted Answer

No. Gratuity is not included in the charter price. Tipping is customary for professional captain services and is greatly appreciated. A 15–20% gratuity is standard based on service and experience

Question 13

Where do we depart from?

Accepted Answer

Departure location is selected based on your preferred cruising area, weather, and ramp traffic. Common launch points include Coconut Grove, Key Biscayne, Haulover, Hollywood, and Dania Beach. Final meeting details are sent 24 hours before departure. Parking fees may apply.

Question 14

What happens if we’re late?

Accepted Answer

Charter time begins at the scheduled departure time, not arrival time. We recommend arriving 15 minutes early to ensure a smooth boarding process. Late arrivals do not extend the charter duration, as we may have other bookings following your reservation.

Question 15

What if the weather is bad?

Accepted Answer

South Florida often has brief passing showers that clear quickly and usually do not affect the outing. Your captain monitors radar and marine conditions and may adjust route, timing, or activities for comfort and safety. If conditions are unsafe, our cancellation policy applies.

Question 16

Do I need to know watersports, and do you give lessons?

Accepted Answer

No prior watersports experience is required. Yes, we teach you how to get up on the board.

Here are a few beginner how-to videos you can watch ahead of your outing: https://wellnesscharters.miami/how-to-watersports.html

Question 17

What is your Cancellations Policy?

Accepted Answer

Cancellations made 7+ days before departure receive a full refund. Within 7 days, bookings are non-refundable. Charters run rain or shine. If unsafe conditions prevent operation, guests may reschedule or receive a credit valid for 6 months. Light rain or cloud cover do not qualify.

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