Escrow Business Practices & Law Made Practical - ONLINE

A practical course on how escrow operation actually work under DFPI expectations and how to ensure compliance with legal rulings.

Operating a successful escrow company requires more than processing transactions. It requires a clear understanding of regulatory compliance, sound business practices, risk management, and effective office leadership.

This session provides a comprehensive review of the core business, legal, and operational principles that govern escrow operations. Participants will gain practical guidance on setting and negotiating escrow fees, understanding marketing limitations under RESPA and California Financial Code, and avoiding referral fee and kickback violations.

The training also addresses critical operational topics including:

• Insurance and bonding requirements (Surety Bonds, EAFC, Fidelity Bonds, Professional Liability, Cyber Fraud, and Umbrella policies)
• Managing escrow offices for productivity and regulatory readiness
• Employee recruitment, training, evaluations, and retention
• Telephone policies and client communication standards
• File retention, document organization, and audit preparation
• Surviving a DBO or CalBRE audit
• Avoiding the unauthorized practice of law in document drafting
• Knowing when to call legal counsel

Participants will also review important regulatory developments and enforcement trends affecting escrow professionals.

This session is ideal for escrow officers, branch managers, owners, compliance staff, and those preparing to take on leadership roles within an escrow operation.