High-Impact Communication Skills Session for Executive Assistants | Sydney
This 1 day program is tailored for current Executive Assistants and ambitious professionals preparing to step into executive support roles.
Duration: 8 hours (including breaks) | Format: In-person / In-house / Online / Hybrid Certification: Course Completion Certification | Credits: 8 CEUs/CPDs/PDUs
Course Overview:
This workshop aims to strengthen the communication capabilities of Executive Assistants by helping them communicate clearly, confidently, and professionally in fast-paced executive environments. Participants will enhance their verbal, written, and interpersonal communication skills, learn how to manage upward communication effectively, handle difficult conversations diplomatically, and represent leadership with professionalism. The program also supports aspiring EAs in understanding the communication standards expected in executive support roles.
Course Overview:
Key Outcomes
By the end of the program, participants will be able to:
- Communicate clearly and confidently with senior leader
- Manage professional communication across levels and functions
- Draft concise and effective executive emails
- Practice assertive yet respectful communication
- Handle challenging conversations professionally
- Improve listening skills and reduce communication errors
- Build credibility and trust through communication
- Understand the communication expectations of an Executive Assistant role.
Target Audience
Primary Audience
Executive Assistants supporting CEOs, Directors, VPs, or Senior Managers
Senior Administrative Assistants
Personal Assistants to leadership teams
Office Managers handling executive coordination
Secondary Audience (Aspirants)
- Administrative professionals aiming to move into Executive Assistant roles
- Team coordinators or project support staff seeking career advancement
- Professionals newly promoted into executive support positions
- This course is suitable for the individuals who:
- Interact regularly with senior leadership and cross-functional stakeholders
- Manage confidential information and executive communication
- Coordinate meetings, correspondence, and executive schedules
- Seek to enhance confidence, professionalism, and communication impact
- Want to strengthen their readiness for higher-level executive responsibilites
Training Methodology
- Interactive discussions
- Real-life workplace scenarios
- Role plays
- Group activities
- Case studies
- Self-assessment
- Practical writing exercise
Note: The training schedule includes two 15-minute coffee breaks and one 30-minute lunch break
Good to know
Highlights
- 8 hours
- In-person
Refund Policy
Location
Regus 680 George Street
Level 45/680 George St, Haymarket
PH- +1 617 789 0913 Sydney, NSW 2000
How do you want to get there?
Agenda
Module 1: Role of Communication in the Executive Assistant Function
Topics Covered: ● The EA as a communication bridge between leadership and stakeholders ● Internal vs. external communication responsibilities ● Common communication challenges faced by EAs ● Communication expectations from senior management ● Professional image and credibility
Module 2: Verbal Communication & Professional Etiquette
Topics Covered: ● Speaking clearly and confidently ● Professional tone and word choice ● Telephone and virtual meeting etiquette ● Handling senior leaders respectfully ● Managing interruptions and time pressure
Module 3: Active Listening & Understanding Executive Expectations
Topics Covered: ● Importance of active listening ● Avoiding assumptions and miscommunication ● Clarifying instructions effectively ● Note-taking techniques for meetings ● Asking the right questions