Leading a 5-Star Service Team (Online)

Do you have a hardworking and talented person on your team who is ready to take the next step up to leading and managing others?

How do you LEAD a 5-Star Team?

How can you DELIVER a consistently memorable service experience?

Both of those questions will be answered at Leading a Five Star Service Team: Be Inspired.

The purpose of this 4-week event is to take your leadership and service excellence to another level.

This session is perfect for you if:

● You've ever wondered, "what are the best practices to lead a high-performing team?

● You're tired of spending all day focusing on team members who are not driven to excel.

● You want to equip and empower your team to consistently deliver world-class service.

The first two weeks will focus on Leading a 5-Star Team. We will delve into the mindset and actions of how world-class leaders inspire and sustain high performance from their teams.

Then, over the last two weeks, we will apply the leadership concepts and do a deep dive on 7 Principles to Fully Engage Your Customers. It’s one thing to serve, but it’s another level entirely to make the customer feel engaged. And it's another level altogether to equip and inspire your team to do so consistently!

(Weeks 1 and 2) Leading a 5-Star Team

Purpose: Provides leaders with the tools to be unapologetically devoted to excellence and refuse to tolerate mediocrity on their team.

Learning Topics:

● How to build a team of highly engaged employees

● Power of setting high expectations

● Becoming a leader that others want to follow

● Customizing motivation & recognition to ensure maximum impact

(Weeks 3 and 4) 7 Principles to Fully Engage Your Customers

Purpose: Provides participants with proven tactics and strategies to consistently deliver exceptional service.

Learning Topics:

● Principle 1 - Be eager to serve

● Principle 2 - Be welcoming

● Principle 3 - Create an inclusive atmosphere

● Principle 4 - Create a total experience

● Principle 5 - Turn customers into ambassadors

● Principle 6 - Offer a gracious goodbye

● Principle 7 - Earn your customers’ confidence

Workshop Details

This is a 4-week online (live) program. The class will meet weekly from April 14th - May 5th to go over the module in a dynamic and interactive online session.

The class will meet LIVE every Tuesday at 2PM EST for 75-90 minutes.

The recording of each session will be sent to attendees by the following day.

Each attendee will receive:

• Pre-module email every Monday morning by 11AM EST. The email will contain a link to access the online program, the module handout and any other pre-reading.

• Post-module email every Wednesday morning by Noon EST . The email will contain a link to the recording and follow up materials.

• An electronic certificate of completion will be sent to each attendee upon successful completion of the 4-week workshop.

Workshop Testimonials

"Dr. Bryan Williams offers inspirational and actionable guidance with relatable examples from his experience in the fine-dining service industry. His thinking works from a paradigm of genuine care for followers and uses that care as the gateway to collectively upholding exceptional standards." -Lee Carter

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"Dr. Bryan Williams is engaging, powerful, and dynamic in his presentations, but what is most impressive is how passionate he is for hospitality and the people attending the workshop. He engages each and every attendee, and after he is done he makes sure he is present and available. He truly believes in serving all who come to see him, and he does it in an energetic way like no other." -Trevor Sullivan

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"Dr. Williams is a passionate and inspiring speaker. He teaches with analogies that helps to not only digest the material but remember and keep it at the forefront of everything you do. I'm sure we will all be trying to find the crispy pieces in our day-to-day moving forward. Was a wonderful learning experience!"- Andrea Horan