Question 1

Will I get a refund if I have to cancel?

Accepted Answer

We accept cancellations with refund up to 72 hours in advance (please note that there may be required fees from Eventbrite) three (3) business days. If cancellation should occur within 72 hours or three (3) business days prior to a tour, the ticket price is non-refundable.

Question 2

Can I send someone else in my place if I cannot make it within the 72 hours?

Accepted Answer

Yes. Please notify us in writing at marketing@exploregwinnett.org to update your registration information. The resolution of financial arrangements must be made between yourselves.

Question 3

Do I have to tip the staff at each stop?

Accepted Answer

No. All charges and gratuities for the activities and products at each tour stop are included with your ticket price.

Question 4

Are there age restrictions?

Accepted Answer

Due to the content & structure of the tour, small children may not find it very fun, tasty or entertaining. Therefore, we find it best that tours are best for 13+ years of age*. To taste alcoholic beverages, you must be 21 years of age. *Anyone under 18 must have a parent/guardian (18+) present.

Question 5

Are the tours handicap accessible?

Accepted Answer

Unfortunately, the transportation we rent for the tour is not currently handicap accessible. If you are wheelchair-bound and interested in attending, you may purchase a discounted ticket and provide your own transportation between stops. Please contact kate@exploregwinnett.org to make arrangements.

Question 6

Can I bring my dog?

Accepted Answer

As much as we may LOVE dogs, they are NOT permitted on any food tour due to health department regulations. Plus, you will be eating all that is put in front of you so there will not be any table scraps left!

Question 7

What happens if it rains?

Accepted Answer

Tours will run rain or shine. However, we will not run the tour during severe weather. If the tour is canceled due to weather, you will be notified and will have the option of a refund or to schedule a future tour.

Question 8

Does the tour end at the same place it began?

Accepted Answer

Yep. We'll start at 6500 Sugarloaf Parkway, Duluth, GA 30097. There's free parking, and you'll be dropped off here at the end of the tour.

Question 9

Are there bathroom breaks on the tour?

Accepted Answer

Yes. All of our stops will have facilities available for use.

Question 10

What should I wear & bring? Are cameras allowed?

Accepted Answer

Please dress appropriately for the weather, and remember that all of our stops are indoors, but we will be walking to and from our transportation. Feel free to bring bottled water. Cameras are definitely allowed to capture your memories along the way.

Question 11

What if I have dietary restrictions?

Accepted Answer

We do not recommend our tours for folks with shellfish or seafood allergies. Please contact kate@exploregwinnett.org  if you have specific questions before buying your tickets.

Question 12

Can I bring a cooler on the food tour for leftovers?

Accepted Answer

Since you will end up with quite a few to-go boxes, a small personal cooler is allowed. Large coolers are not permitted due to spacing on transportation.

Question 13

If I have a mobility issue, is someone allowed to come assist me during the tour?

Accepted Answer

You're always welcome to bring someone along for assistance, but please note that they will need to have their own ticket to attend the tour.

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