De-Escalation and Crisis Response- O'Fallon

Professional de-escalation and crisis response training designed for real-world, high-stress public-contact situations.

This course provides personnel with a practical, field-tested foundation in de-escalation and crisis response, designed for real-world encounters, not theory. Whether responding to emotionally charged interactions, behavioral crises, public-contact situations, or high-stress encounters, participants will gain tools they can immediately apply in the field.

Designed for a multi-division environment, this program emphasizes communication, decision-making, and personal safety while reinforcing professionalism, situational awareness, emotional intelligence, and accountability. The course is appropriate as both an introduction to de-escalation concepts and a refresher for experienced personnel seeking to sharpen performance under pressure.

Course Topics Include

• Why de-escalation matters in modern public-facing roles
• The evolution of crisis response and de-escalation practices
• Recognizing behavioral, emotional, and stress-induced indicators
• Understanding bias in perception and decision-making
• Common bias pitfalls in high-stress encounters and how to avoid them
• Establishing control through communication, presence, and professionalism
• Active listening and purposeful verbal strategies
• Adult versus juvenile response considerations
• Practical do’s and don’ts, including what helps and what escalates situations
• Leveraging agency, inter-division, and community resources appropriately
• Employee wellness as a critical component of effective de-escalation

Why This Matters

• Improves safety for personnel and the public through controlled, professional responses
• Reduces escalation and complaints by strengthening communication and decision-making
• Supports defensible actions aligned with policy, training, and public expectations
• Enhances workforce resilience by addressing the connection between wellness and performance
• Builds trust and credibility across communities, stakeholders, and partner agencies

By the End of This Course, Participants Will Be Able To

• Safely defuse volatile situations
• Recognize and mitigate bias-related decision-making pitfalls
• Communicate effectively under stress
• Make sound, defensible decisions aligned with policy and training
• Protect themselves, their coworkers, and the public

This course reinforces the principle that de-escalation is an active skill, bias awareness is a performance tool, and employee wellness is a force multiplier, not an afterthought.

Instructor

Don Moore is a 37-year veteran law enforcement professional in the St. Louis, Missouri area and a former U.S. Marine Military Police Officer. He has served in numerous operational, investigative, supervisory, and instructional roles, including crisis intervention officer and trainer, special reaction team trainer, field training officer, and department training coordinator. A Missouri POST-certified instructor since 2003, Don is a subject matter expert in de-escalation, use of force decision-making, and implicit bias, with certifications from the Force Science Institute and the L.E.A.D.S Program. He holds advanced degrees in criminal justice and forensic psychology and is the founder of SBCM Consulting Group, providing training to law enforcement, public safety, and corporate organizations.

Cancellation Policy

Cancellations must be submitted in writing.

• Cancellations received 7 prior to the scheduled course date may be eligible for a refund or credit, less any applicable administrative fees.
• Cancellations received after this period, or no-shows, may not be eligible for a refund.
• Training Force USA reserves the right to reschedule or cancel a course due to unforeseen circumstances. In such cases, registrants will be notified and offered a refund or transfer

Questions

For additional information, registration assistance, or group coordination, contact:

Training Force USA
Email: will@trainingforceusa.com
Phone: 850-556-4544
Website: trainingforceusa.com