Question 1

When does Santa arrive?

Accepted Answer

Santa flies in at the museum at 10:00 a.m. on all three dates, weather permitting. In the event that weather prevents flying, Santa will arrive via an alternative magical route, and be available to sit for pictures from 12:00 p.m. onward.

Question 2

Selfies with Santa - 10:00 a.m. - 12:00 p.m.

Accepted Answer

After Santa flies in, he will greet visitors on the flight line. Families are encouraged to take a quick selfie with Santa as he meets and greets everyone. This will be the only opportunity to take a cell phone or personal photo. Museum staff will assist Santa with moving quickly down line.

Question 3

Sit with Santa - 12:00 p.m. to 3 p.m.

Accepted Answer

At noon, Santa will be available to sit & visit. Each family will receive a queue number when they arrive & will be called up to see Santa. Families in line for Members & Pre-purchased tickets will see Santa first, followed by General Admission. Santa leaves at 2:30p.m. if no children are waiting.

Question 4

Portrait with Santa - 12:00 p.m. to 3 p.m.

Accepted Answer

Sitting with Santa / Having a portrait taken includes a photo printed on-site, and is at the additional cost of $10.00 per family.

Question 5

How does the priority system work?

Accepted Answer

When you arrive at the museum, families receive a queue number. Until your number is called, please visit the rest of the museum, including train demonstrations & holiday activity stations in Santa's Workshop. When your number is called, we ask that you go upstairs and stand in the appropriate line.

Question 6

What are the three lines/order of priority?

Accepted Answer

Members, Pre-purchased, and General Admission. Please stand in the appropriate line. The order of priority for seeing Santa is: Members, Pre-purchased, General Admission.

Question 7

How long is the wait to sit with Santa?

Accepted Answer

We estimate the following wait times for an official portrait for General Admission (Wait times are shorter for pre-purchased tickets and shortest of all for Museum Members):
12:00 p.m. - 2 hours
1:00 p.m. - 1 hour
2:00 p.m. - 30 minutes
Santa heads to the North Pole at approx  3:00 p.m. each day.

Question 8

Will there be food at the museum?

Accepted Answer

There will be food trucks available for lunch, as well as snacks for sale in the Museum Store.

Planes, Trains and Santa 2025