Improving Flow in the Ambulatory Setting (Virtual)

Learn from the experts in healthcare

This live virtual interactive program uses experiential, hands-on learning techniques to guide participants in practicing process improvement knowledge and skills. Throughout the learning experience, participants receive value-added coaching and feedback from expert process improvement coaches. Participants will share a final report of their application of the concepts and create an implementation plan to roll out improvements throughout their clinic.

Time Commitment

This program requires a time commitment that includes *:

• (6) 3.5-hour learning sessions

• (6) 1-hour reflection meetings

• (2) 30-minute coaching sessions at start/end of program

• Up to 3 hours/week of practical application fieldwork in your clinic where participants will apply your learnings each week through a process improvement project. Time engaging the clinical teams will be necessary to generate ideas, create buy-in and test the changes through the plan-do-study-act method

Note on Sponsor Approval: This experience will require the support of a sponsor who will approve your process improvement project where all of your application exercises will be directed. View sample sponsor approval document.

Sessions are over a 9-week period, ending with a post-training coaching call. View Full Schedule

If you have any concerns regarding your ability to meet these requirements, please contact us to see how we can accommodate your needs.

* All sessions are live online via Microsoft Teams

This workshop will give you an understanding of

• How improving flow can positively impact patient and staff engagement.
• Discrete principles, methods, and tools of the Virginia Mason Production System®.
• How the concept of flow impacts processes and quality of care.
• Different types of demand and how to match your staffing resources to meet them to improve the patient experience and clinic flow.
• The principles and methods used to reduce setup time in your clinic operations.
• How Daily Management practices like huddles can improve patient flow and team engagement.

This program will enable you to

• Integrate flow concepts to decrease the burden of work by streamlining processes.
• Recognize other areas in your organization that may benefit from flow improvements.

Who Should Attend

Healthcare leaders and frontline staff at all levels including:

• Executives
• Members of quality and safety departments
• Organizational development leaders and staff
• Project managers
• Physicians
• Nurses
• Medical assistants

Individuals may register, but this training is designed for teams of 3 or more. Group discounts are available. Please contact us for details about pricing for training delivered at your organization.

Prerequisites

• None

Accreditation Statement

The Virginia Mason Medical Center is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Credit Designation (online virtual)

• Virginia Mason Medical Center designates this live activity for a maximum of 19.50 AMA PRA Category 1 Credits™ (3.25 credits per session). Physicians should claim only the credit commensurate with the extent of their participation in the activity.

• Virginia Mason Medical Center is a provider of continuing education contact hours. Provider is approved by the California Board of Registered Nursing, Provider #CEP15905 for a maximum of 19.50 continuing education contact hours (3.25 credits per session).