Improving Flow in the Ambulatory Setting (Virtual)

This virtual workshop shows participants how to create continuous flow in the ambulatory care setting.

Learn from the experts in healthcare

This live virtual interactive program uses experiential, hands-on learning techniques to guide participants in practicing process improvement knowledge and skills. Throughout the learning experience, participants receive value-added coaching and feedback from expert process improvement coaches. Participants will share a final report of their application of the concepts and create an implementation plan to roll out improvements throughout their clinic.

Time Commitment

This program requires a time commitment that includes *:

• (6) 3.5-hour learning sessions

• (6) 1-hour reflection meetings

• (2) 30-minute coaching sessions at start/end of program

• Up to 3 hours/week of practical application fieldwork in your clinic where participants will apply your learnings each week through a process improvement project. Time engaging the clinical teams will be necessary to generate ideas, create buy-in and test the changes through the plan-do-study-act method

Note on Sponsor Approval: This experience will require the support of a sponsor who will approve your process improvement project where all of your application exercises will be directed. View sample sponsor approval document.

Sessions are over a 9-week period, ending with a post-training coaching call. View Full Schedule

If you have any concerns regarding your ability to meet these requirements, please contact us to see how we can accommodate your needs.

* All sessions are live online via Microsoft Teams

This workshop will give you an understanding of

• How improving flow can positively impact patient and staff engagement.
• Discrete principles, methods, and tools of the Virginia Mason Production System®.
• How the concept of flow impacts processes and quality of care.
• Different types of demand and how to match your staffing resources to meet them to improve the patient experience and clinic flow.
• The principles and methods used to reduce setup time in your clinic operations.
• How Daily Management practices like huddles can improve patient flow and team engagement.

This program will enable you to

• Integrate flow concepts to decrease the burden of work by streamlining processes.
• Recognize other areas in your organization that may benefit from flow improvements.

Who Should Attend

Healthcare leaders and frontline staff at all levels including:

• Executives
• Members of quality and safety departments
• Organizational development leaders and staff
• Project managers
• Physicians
• Nurses
• Medical assistants

Individuals may register, but this training is designed for teams of 3 or more. Group discounts are available. Please contact us for details about pricing for training delivered at your organization.

Prerequisites

• None

Accreditation Statement

The Virginia Mason Medical Center is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Credit Designation (online virtual)

• Virginia Mason Medical Center designates this live activity for a maximum of 19.50 AMA PRA Category 1 Credits™ (3.25 credits per session). Physicians should claim only the credit commensurate with the extent of their participation in the activity.

• Virginia Mason Medical Center is a provider of continuing education contact hours. Provider is approved by the California Board of Registered Nursing, Provider #CEP15905 for a maximum of 19.50 continuing education contact hours (3.25 credits per session).