Question 1

How will I receive my tickets?

Accepted Answer

Your tickets will be emailed to the email you provide at check-out. We suggest either printing your tickets or pre-loading them on your phone as some homes on the tour have little to no cell service.

Question 2

How do I know where to start the tour?

Accepted Answer

On December 1st, you will receive an email with the first home address of your starting location, the order in which you will visit the homes, and parking directions for each home no later than one week prior to the tour.  If you did not receive this email, please contact newcomershht@gmail.com.

Question 3

Why do I have a designated starting address?

Accepted Answer

We have carefully batched all patrons into various groups so that we can ensure safe and adequate parking at each home as well as a comfortable tour flow for everyone. It is highly suggested that you start at this location.

Question 4

Where do I check in?

Accepted Answer

You will only need to check in at the first home with your ticket, and will then receive your guidebook and lapel pin to gain access into the rest of the homes on the tour.

Question 5

Are children allowed?

Accepted Answer

Babies in carriers and children ages 12 and over are welcome to attend the tour!

Question 6

What if there is inclement weather the day of the tour?

Accepted Answer

The tour is rain or shine! Please dress for the weather as there are sometimes lines to enter the homes. We do provide booties that we ask guests to wear through each home. We unfortunately cannot check or hold any coats or other personal items.

Question 7

Is photography allowed in the homes?

Accepted Answer

We do not allow any interior photography of the homes. Thank you for your cooperation and understanding!

Question 8

I purchased a Tour with a Designer Ticket - where will I be picked up?

Accepted Answer

Information about your Tour with a Designer Ticket pick up will be communicated to you via email no later than one week prior to the tour. If you have any questions, please contact newcomershht@gmail.com.

Question 9

Are refunds available?

Accepted Answer

We do not offer refunds on any tickets purchased.

Question 10

May I buy out a Tour with a Designer van?

Accepted Answer

Yes! Vans seat 6 passengers. You can buy out an entire van by buying six tickets for the Tour with a Designer pakcage on the day of your choosing.

Question 11

I bought a ticket for Saturday, but the event start time is listed as Friday at 10:00 AM.

Accepted Answer

Your ticket is for the day you purchased it for! The ticket that displays on screen after checkout only has the event start time listed on it, which is confusing if your ticket was purchased for Saturday. Please come on the day you purchased your ticket for.

2025 New Canaan Newcomers Holiday House Tour

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2025 New Canaan Newcomers Holiday House Tour

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Discover more events from Newcomers Club of New Canaan, from Holiday to other experiences you might love.

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