Question 1

Where are you located?

Accepted Answer

All shows take place at 162 E Superior St. on the 3rd floor above Gino's East. The entrance to the venue is on Superior Street, just east of the main entrance to Gino's East. Guests are asked to take the stairs to enter.

Question 2

Is there ADA access?

Accepted Answer

Yes. Guests who require ADA access may use the elevator located inside Gino's East.

Question 3

Is there parking available?

Accepted Answer

Limited valet parking is available outside of Gino’s East. Please note that valet fees vary and are cash only. For convenience, we recommend arriving via rideshare, public transit, or by reserving a nearby parking spot in advance.

Question 4

What is the difference between General Admission and VIP tickets?

Accepted Answer

Purchasing VIP tickets guarantees a reserved seat closer to the stage (front two rows). If you purchased VIP tickets, we will hold your seats up until showtime. After that, your seats will be released to another guest. If you're running late, please call the box office so we can assist.

Question 5

Is there assigned seating?

Accepted Answer

Seating is on a first-come-first-serve basis. Most tables seat up to 4 guests. If your group has fewer than four, you may be sharing a table with other guests. This applies to both General Admission and VIP tickets.

Question 6

What time do doors open?

Accepted Answer

Doors open at least 30 minutes before showtime. Seating is first come, first served. We recommend arriving at least 15 minutes early to get settled!

Question 7

Will my group be able to sit together?

Accepted Answer

Tickets purchased under multiple names are not guaranteed to sit together. If you're part of a large group that purchased tickets under multiple names, please call or email the box office PRIOR TO THE SHOW so that we may assist you in seating everyone together.

Question 8

Is there an age requirement?

Accepted Answer

All shows are 17+ (21+ to drink). A valid ID is required at the door. Children under 17 must be accompanied by a parent or guardian. No children under 13 are allowed in the venue.

Question 9

Is there a dress code?

Accepted Answer

No dress code (as long as you're wearing clothes, lol). Come as you are!

Question 10

Is there a drink minimum?

Accepted Answer

There is a 2-item minimum per guest. Each guest must purchase at least 2 items from our food/beverage menu during their visit. This is a widely recognized policy across the industry; guests who refuse may be asked to leave without a refund. Items purchased from Gino’s before the show do not count.

Question 11

Do you charge gratuity?

Accepted Answer

An 18% auto-gratuity is added to all food and beverage purchases.

Question 12

Do you accept cash or credit?

Accepted Answer

Tickets can be purchased via credit/debit online or with cash at our box office. For table service, a credit/debit card is required to start your tab. If you do not have a credit card, we do accept cash, but will need to hold a valid ID on file until you close out.

Question 13

What is your refund policy?

Accepted Answer

All sales are final. No refunds or exchanges will be issued. We have a strict no-call/no-show policy. Tickets will not be refunded for guests who fail to show up, regardless of circumstances. If you're running late or have an emergency, please give us a call and we will do our best to work with you.

Question 14

What is your food policy?

Accepted Answer

Outside food and drinks are not permitted inside the venue. We proudly partner with Gino’s East to offer world famous Chicago deep dish pizza and other food for purchase, so you can enjoy great eats and drinks during the show.

Question 15

What is your table talk policy?

Accepted Answer

Strict policy against table talk: Guests who disturb the comedians or other tables around them may be asked to leave without refund.

Question 16

What is your smoking policy?

Accepted Answer

Strict no-smoking policy: This includes vaping. Smoking is not allowed anywhere on the premises, including our showroom and patio area, per city ordinances.

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