Question 1

Can I switch the ticket I bought for a different day?

Accepted Answer

Purchase your ticket(s) carefully. We do not allow exchanges of ticket for a different day. The day for which you bought your ticket is the day you are allowed entry.

Question 2

How does timed entry work?

Accepted Answer

The time block on your ticket is the timeframe which you are allowed to enter the market. You may stay in the market past the timeframe, but once you leave, we do not allow re-entry.

Question 3

I never received my ticket.

Accepted Answer

Eventbrite sends the ticket to the email address that is associated with your Eventbrite account. Many people have an Eventbrite account linked to an old email and the tickets get sent there. Please check all your emails for tickets before emailing our customer support team.

Question 4

My ticket looks like it is for Friday, Sept 19th but I bought it for a different day.

Accepted Answer

Your ticket confirmation will show the date as Friday, Sept 19th because that is when the market starts. However, your actual ticket will have the date of the ticket you purchased. Please check your ticket carefully before reaching out to our customer support team

Question 5

Is there a line to get in?

Accepted Answer

Historically, there has been a line to enter, with the longest wait times at open but significantly decreasing throughout the day.

Question 6

Can I buy tickets at the door?

Accepted Answer

We cannot guarantee ticket availability at the door. Once the event is sold out, it's sold out!

Question 7

Can I re-enter with my ticket if I leave?

Accepted Answer

Unfortunately, we don't allow re-entry. Once you leave the market, you are not allowed back in.

Question 8

Is there parking available at the event venue?

Accepted Answer

Only street parking is available around the venue.

Question 9

If I purchase a big piece of furniture, is there help to carry it out of the venue?

Accepted Answer

Pick-up schedules can be coordinated with the furniture sellers directly, however items must be picked up during market hours unless specially scheduled with the seller. For extra help, we recommend using Lugg.

Question 10

Do you allow outside food and drink?

Accepted Answer

Outside food and drink is not allowed.

Question 11

What is your pet policy?

Accepted Answer

Well-behaved dogs are always welcome!

Question 12

What is your refund policy?

Accepted Answer

Purchase your ticket(s) carefully. We do not offer refunds.

Question 13

Where can I find additional assistance or information regarding tickets?

Accepted Answer

For any questions or issues related to ticket purchases, feel free to contact our customer support team via email at info@normalnewyork.com.

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