How to Improve your Customer Experience, and reduce your CAC

We provide free and paid for info-sharing and training onDesign ThinkingProcess and Product DesignIncreasing ProductivityEffective Communication with emaployees and customers

Success By Design

How to Improve your Customer Experience, and reduce your Cost to Acquire Customers

What is "customer experience" and should I be focusing on it ?
It should be a focus in your business because it: 
👉 Best describes the gap between the customer expectation created through marketing and the 💯reality a customer experiences when
 🤦‍♂️ trying to purchase with your business, using your product and interacting with your employees, systems and processes 
All of this, makes up what we call the customer's experience✨
Based on customer experience, currently, on average across sectors, only 33% of customers will make another purchase from the same business. 
For the remaining 77% of businesses, this means an increase in Customer Acquisition Cost (CAC) /marketing and an increase in prices, operational costs. etc.. etc. 🤦‍♀️
In this workshop, we will<ul><li>Unpack the Customer Experiance and whats we as Leaders can do improve it</li><li>The workshop will be interactive</li><li>You will leave with a game plan of next steps you can take in your business</li></ul>Target Audiance for this workshop: Leaders and Owners who in businesses ;<ul><li>Want to reduce their marketing spend</li><li>Want to improve their customer retention rate</li><li>Want to increase the amount of organic customer refferals</li><li>Want to increase their market share</li><li>Want to reduce customer complaints </li></ul>

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How to Improve your Customer Experience, and reduce your CAC

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How to Improve your Customer Experience, and reduce your CAC

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