Question 1

Is there an age restriction for this event?

Accepted Answer

Yes, this is a 21+ event. A valid, physical, government-issued photo ID is required for entry (e.g. driver's license, passport, or military ID). Guests under 21 will be denied entry, and no refunds will be issued. Digital IDs are not accepted.

Question 2

How do I access the event?

Accepted Answer

Your Eventbrite ticket name must match your physical ID. Each ticket and table buyer must provide their full name and full names of any guests. Willis Tower Building Security will need a valid, physical, government-issued photo ID in order to give you a Building Access Badge to get to event floors.

Question 3

What is the Willis Tower Building Security Procedure?

Accepted Answer

Enter Willis Tower via the Franklin Street entrance. Guests will check in with Willis Tower Building Security to get a badge to go to the 66th Floor where the event registration will occur. All guests will be required to go through metal detector screening.

Question 4

Can I change the name on my ticket or transfer it?

Accepted Answer

Tickets are non-transferable, all sales are final, and guest names cannot be changed after purchase. For urgent matters, please email us for assistance.

Question 5

What time can I register for the event and enter?

Accepted Answer

Registration will start at 7:30PM for VIP and VIP Table Guests and 8:30 PM for General Admission Guests. Registration will conclude at 11:55 PM (no refunds if you are late).

Question 6

Can I exit the event after I enter or go in and out of the event?

Accepted Answer

Once you exit the event, re-entry is not permitted, even for brief exits (e.g., smoke breaks).

Question 7

Can we register for other guests in our party and pick up their wristbands?

Accepted Answer

No, wristbands cannot be picked up on behalf of others even if you are the ticket buyer for all tickets. Each attendee must be physically present with their ID and have their own e-ticket. Every guest is required to go through Willis Tower Building Security and event registration individually.

Question 8

How many people can be at a reserved VIP Table?

Accepted Answer

The capacity is strictly limited by the package you purchased (e.g. VIP Table for 4 is strictly for 4 people only).

Question 9

Am I able to add more people to the VIP Table Package I purchased?

Accepted Answer

Please email us as soon as possible so we can check on availability.

Question 10

Can I upgrade my tickets?

Accepted Answer

Yes, you can upgrade your ticket as long as it is still available. For instructions and availability, please email us.

Question 11

What is the dress code for the evening?

Accepted Answer

The dress code is "dress to impress" or upscale/semi-formal attire. Jeans, athletic wear, sneakers, and casual clothing are not permitted. We recommend men in suits and women in cocktail dresses. Overall, we just want people to look nice.

Question 12

Is there a coat check available?

Accepted Answer

Yes, a coat check will be available. There will be a minimum fee, typically around $5 per item.

Question 13

Will there be available seating for us?

Accepted Answer

General Admission tickets are standing room only. VIP Tickets include access to shared seating area ideal for brief breaks. Table Packages include reserved seating for the entire night.

Question 14

Where do I find discounted hotels near the venue?

Accepted Answer

Please visit the hotel tab of the website: https://www.chicagonye.com. We recommend booking your hotel as soon as possible. Hotel room rates will increase as we near the event.

Question 15

Is there on-site parking available?

Accepted Answer

No, there is no on-site parking. There are public parking lots near the venue. We highly recommend using public transportation or ride-sharing services (Uber/Lyft) as street closures are common on NYE. Please note that parking is not included in your event ticket.

Question 16

Can we go to smoke after entering the event?

Accepted Answer

Unfortunately, re-entry is strictly prohibited, even for brief departures such as smoke breaks. There are no in and outs allowed.

Question 17

Where can I find full details and contact information for the event?

Accepted Answer

The event website is: www.ChicagoNYE.com. Please email us at info@ChicagoNYE.com for any other questions. Please note that the Eventbrite ticketing page will have the latest ticket pricing and inclusions.

Question 18

What is your refund/cancellation policy?

Accepted Answer

All sales are final. There are strictly no refunds, exchanges, or rain checks. Please ensure you are able to attend before purchasing.

New Year's Eve Party 2026 at The Metropolitan - 66th Floor of Willis Tower