Course Overview:

The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. These and other events can become more easily managed with this great workshop.

With our 10 Soft Skills You Need workshop your participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their career.

Target Audience:

Professionals who are interested in learning Effective Soft Skills

Learning Objectives:

After completing this course, Individuals will be able to demonstrate their understanding of:

• What are Soft Skills?

• Effective Communication

• Teamwork

• Problem Solving

• Time Management

• Attitude and Work Ethic

• Adaptability/Flexibility

• Self-Confidence

• Ability to Learn From Criticism

• Networking

Prerequisites:

None

Course Materials:

Students will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)

eBook download and activation instructions

Agenda:

Module One: What are Soft Skills?

• Definition of Soft Skills

• Empathy and the Emotional Intelligence Quotient

• Professionalism

• Learned vs. Inborn Traits

• Case Study

• Module One: Review Questions

Module Two: Soft Skill 1: Communication

• Ways We Communicate

• Improving Non-Verbal Communication

• Listening

• Openness and Honesty

• Case Study

• Module Two: Review Questions

Module Three: Soft Skill 2: Teamwork

• Identifying Capabilities

• Get Into Your Role

• Learn the Whole Process

• The Power of Flow

• Case Study

• Module Three: Review Questions

Module Four: Soft Skill 3: Problem Solving

• Define the Problem

• Generate Alternative Solutions

• Evaluate the Plans

• Implementation and Re-evaluation

• Case Study

• Module Four: Review Questions

Module Five: Soft Skill 4: Time Management

• The Art of Scheduling

• Prioritizing

• Managing Distractions

• The Multitasking Myth

• Case Study

• Module Five: Review Questions

Module Six: Soft Skill 5 and 6: Attitude and Work Ethic

• What Are You Working For?

• Caring for Others vs. Self

• Building Trust

• Work Is Its Own Reward

• Case Study

• Module Six: Review Questions

Module Seven: Soft Skill 7: Adaptability/Flexibility

• Getting over the Good Old Days Syndrome

• Changing to Manage Process

• Changing to Manage People

• Showing You"re Worth Your Weight in Adaptability

• Case Study

• Module Seven: Review Questions

Module Eight: Soft Skill 8: Self-Confidence

• Confident Traits

• Self-Questionnaire

• Surefire Confidence Building Tactics

• Build Up Others

• Case Study

• Module Eight: Review Questions

Module Nine: Soft Skill 9: Ability to Learn From Criticism

• Wow, You Mean I"m Not Perfect?

• Listen With An Open Mind

• Analyze and Learn

• Clear the Air and Don"t Hold Any Grudges

• Case Study

• Module Nine: Review Questions

Module Ten: Soft Skill 10: Networking

• Redefining Need

• Identifying Others" Interests

• Reaching Out

• When to Back Off

• Case Study

• Module Ten: Review Questions

Module Eleven: Wrapping Up

• Words From The Wise

• Review Of The Parking Lot

• Lessons Learned

• Recommended Reading

• Completion Of Action Plans And Evaluations