Northern VA Language Access Leadership Conference - "Make It Happen!"
Wednesday, September 24, 2014 from 8:00 AM to 1:00 PM (EDT)
Leaders can improve communication with the community, quality of care, enhance operations, and reduce disparities in access to services and outcomes for communities by guiding efforts to develop language access services across their organizations. While language access can take many forms, a concerted effort by an organization’s executive director or chief executive officer is likely to have the greatest impact.
Join us for a one of a kind discussion on the implementation, funding, sustainment, and evaluation of language services in government.
"What's New in the National CLAS Standards?" - Darci L. Graves MPP, MA, MA, Senior Health Education and Policy Specialist, SRA International, Inc.
Workshop Session #1 – Attendees will select one of the following workshops.
"Promoting Behavioral Health Equity: Strategies for Applying the Enhanced National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care” – Roslyn Holliday-Moore
The National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care (the National CLAS Standards) are intended to advance health equity, improve quality, and help eliminate health care disparities by providing a blueprint for individuals and health and health care organizations to implement culturally and linguistically appropriate services. This workshop will explore the application of the enhanced National CLAS Standards as a framework for a data-driven quality improvement approach to address behavioral health disparities in racial and ethnic populations. The session will include a description of efforts by the Substance Abuse and Mental Health Services Administration that require grantees to use the National CLAS Standards as a support for promoting behavioral health equity. Interactive discussions and program examples will be utilized to illustrate how the National CLAS Standards can be used to ensure policy and program practices are reflective of the cultural and linguistic needs of the community and those receiving services.
“Linking Cultural Competence and Cultural Self-Knowledge” – Robert Weigl, Ph.D.
Learn how you and your agency can increase cultural literacy and skill by following a carefully crafted protocol to map one's own culture. The presenter will outline a fun process promoting personal growth.
“Emergency Planning Concepts in LEP Communities” – Deborah Powers, Karla Almendarez-Ramos & Grelia Soliz
- Define methods to communicate with LEP communities before, during and after disasters
- Identify demographic data useful for emergency communications in LEP communities
- Describe policies to improve communication flows and the security of LEP
- Strategies for engaging LEP communities in the planning process
- Explore strategies utilized by Arlington County to address emergency management with the LEP community including emergency issues, 911, and the “Canvassing Model” adopted nationally and by Homeland Security
Workshop Session #2 – Attendees will select one of the following workshops.
“Growing and Managing a Multicultural and Multilingual Workforce” – Antonio Acevedo & Cecily Rodriguez
- Common understanding of Culture, Diversity and the “Good Cultural Fit” in Selections
- Diversity 101 and Diversity 102
- Roadblocks to successful D&I Recruitment initiatives
- Practical strategies for attracting, retaining, engaging & managing multilingual and multicultural talent
"What to Expect When Working with Interpreters" - Giovanni Donatelli
Research has demonstrated that appropriate use of interpreters in a variety of encounters improves outcomes and decreases adverse events. They help to facilitate effective communication between providers speaking English and the individuals they serve speaking in their preferred languages. But effective communication doesn't happen on its own, it is important for providers to understand the nature of interpretation, learn how to direct interpreters in particular settings, and do sufficient planning before an encounter even begins. This workshop is designed for managers and practitioners who are looking to better understand the role of interpreters and how to better utilize them in health and human service settings. The following topics will be discussed:
- Interpreter ethics and obligations
- Appropriate interpreter protocol
- Interpreter Certification Options
- Identify language resources
- Strategies for solving issues internally
"Language Access and Quality Improvement: The Time Has Come " – DeLana Browning
- Introduce concept of health care quality to language access providers
- Place language access into a health care quality context
- Identify ways that language access data can help health care organizations tell a quality story
8:00 a.m. Breakfast & Registration
9:00 a.m. Welcome
9:15 a.m. Keynote Address
10:15 a.m. Break
10:30 a.m. Workshop Session #1
11:45 a.m. Workshop Session #2
1:00 p.m. Adjourn
DBHDS Contact Hours will be provided.
Visitor Parking - Founders Hall Parking Garage
Current rates are $3.00/hour with a daily maximum of $14 Monday-Friday. A map can be viewed at http://arlington.gmu.edu/documents/ArlingtonMap10-2-1.pdf.
This conference is made possible through a partnership with
Virginia Department of Behavioral Health and Developmental Services
Arlington County Office of Human Rights
Alexandria Department of Community and Human Services
Fairfax-Falls Church Community Services Board
Loudoun County Government
When & Where
DBHDS - Office of Cultural & Linguistic Competence
About the Office of Cultural and Linguistic Competence
The DBHDS Office of Cultural & Linguistic Competence (OCLC) leads efforts to provide improved services to diverse and underserved individuals and works toward eliminating the disparities within the state’s mental health, intellectual disability and substance-use disorder system.