Question 1

How accessible is this concert venue? Will shuttle service be available?

Accepted Answer

Very accessible. Level approach under 300 yards distance from parking area to concert site. No shuttle provided.

Question 2

Are free tickets available for this concert?

Accepted Answer

A limited number of Good Neighbor Tickets will be available for those who would otherwise not be able to attend due to cost. Please see the Good Neighbor Tickets section above for more information.

Question 3

Are dogs allowed at this concert venue?

Accepted Answer

Dogs are not permitted on venue grounds. Thank you for leaving them at home for this event.

Question 4

Will you refund or exchange my tickets for a different IAL show?

Accepted Answer

There are no refunds or exchanges. If you need assistance with your order, email our ticketing office at tickets@inalandscape.org.

Question 5

May I bring a picnic? Will any food be available for purchase?

Accepted Answer

Outside food and drink are permitted. Bring a picnic! No food will be available for purchase at this venue.

Question 6

How do I get to this venue?

Accepted Answer

For specific directions to this concert, copy and paste this what3words link into your browser:  https://what3words.com/fire.palace.parent

Question 7

At what time should I arrive for the concert?

Accepted Answer

We suggest arriving up to 60 minutes prior to concert time in order to park, reach the site, check in, get your headphones and get cozy before the concert starts. If coming from outside the city, be aware that parking may take a little longer than you are used to.

Question 8

Do I need to bring my own chair or blanket?

Accepted Answer

Yes, bring your favorite outdoor chair and/or blanket where the terrain is appropriate. If you do bring high-back chairs, we ask that you place your chairs towards the side or back of the seating area to not block your neighbors' view.

Question 9

Will there be restrooms on site?

Accepted Answer

ADA restrooms are located near the Friend (North) Gate at Martin Luther King Jr. Drive and Tea Garden Drive. There is also a non-ADA restroom near the Great Meadow.

Question 10

What if it rains, or is extremely hot or smoky?

Accepted Answer

All IN A LANDSCAPE concerts are rain or shine events. We encourage guests to bring rain and heat protection as needed.

Question 11

What if an event is cancelled?

Accepted Answer

In the case of an event that would make the performance impossible, IAL will cancel by 9am on the day of the performance and will make all attempts to notify ticketed patrons. If IAL cancels an event, we will work with the venue to reschedule and your ticket will be valid for the rescheduled event.

Question 12

Will there be cell service on the drive to, and at, this venue?

Accepted Answer

Cell signals can be unpredictable at many of our more remote locations. We always recommend that you print or download directions prior to leaving home.

Question 13

Is smoking allowed?

Accepted Answer

Smoking is prohibited at all times.

Question 14

How do I get a set of headphones for the concert?

Accepted Answer

Your ticket includes the use of our specially designed IN A LANDSCAPE headphones. Pick up your set when you check in, and immerse yourself in this one-of-a-kind audio experience.

Question 15

Will you have merchandise available for purchase?

Accepted Answer

We will have merchandise available, where permitted, including Hunter Noack’s chart-topping “In A Landscape” album, available in CD, MP3, or Vinyl.

IN A LANDSCAPE: San Francisco Botanical Garden

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