CONTACT Care Line serves as East Tennessee's first line of defense against suicide-related injury and death. While suicide is a leading cause of death in the United States, it is preventable.

CONTACT is the region's 988 Suicide & Crisis Lifeline, answering nearly 60,000 phone calls, texts, and online chats each year. Its mission begins in East Tennessee but extends across the U.S. CONTACT is one of twenty Lifeline Crisis Chat and Text Crisis centers that serve as the national backup for crisis centers across the country. CONTACT is also one of six centers nationwide that form the Spanish-language 988 Lifeline.

CONTACT also provides training in suicide intervention across East Tennessee, along with other programs to support survivors of suicide loss.