You’re good at marketing your event. But it doesn’t matter how many people you drive to your event page if only a small percentage of them buy a ticket.
That’s why optimizing your conversion rate — the percentage of page visitors who hit “buy” — is so critical. Improve your conversion rate, and you’ll turn more website visitors into attendees. Ignore it, and your marketing dollars could go to waste.
Here’s how to optimize your conversion rate, so you can make sure your promotional efforts pay off in actual ticket sales — not just pageviews.
Calculate your current conversion rate
The math is simple: How many visitors come to your site each day? How many tickets do you sell online each day? Your conversion rate is the number ticket buyers or registered attendees divided by the number of unique page visitors.
If your conversion rate is low (the average rate in ecommerce is 1.33%), then you need to consider how you can make it easier for people to buy tickets on your page.
Simplify your ticketing flow
There’s a reason Amazon and other sites offer one-click purchasing. If it’s difficult to navigate your event website, you’re putting barriers in the way of people who might want to buy tickets. Many people will give up as soon as buying a ticket becomes difficult.
For example, one in four online buyers won’t complete a purchase that requires them to make an account. And one in ten buyers drops off for every extra step in a purchase flow. Hidden fees that are revealed at the end of the purchase process can also make potential attendees close the window — just seconds from committing to attend.
In 2013, consumers started interacting with online retailers more on smartphones and tablets than from traditional computers, and that trend has only continued. So it’s vital that you make their browsing and purchase experience easy on mobile.
Don’t frustrate visitors with a page that doesn’t display well on a phone or with excessive forms that are hard to fill out with fingertips and a tiny keyboard. Studies have shown a 160% lift in purchase completion with mobile-optimized payments.
Go where the people are
Speaking of mobile, 75% of Facebook ad traffic is on mobile. If you rely on Facebook ads or have a Facebook event page, you should both be optimizing for mobile and for social media.
Don’t just direct people to your event page on social media — direct them to your checkout page. If you use Eventbrite, you can even connect to Facebook and sell tickets directly from the platform. By putting your event where your audience is already spending time online and reducing the number of steps to checkout, you can dramatically boost your sales.
Instead of obsessing over how much traffic you’re driving to your event website, try focusing on optimizing your conversion rate instead. You’ll see a big boost in sales — no extra marketing dollars required.
Learn more about how focusing on conversion can drastically increase your sales with this Essential Guide to Website Conversion.