Course Description
FREE to Maryland PSAP's Only. If you do not work for a Maryland PSAP please do not sign up for this course.
Fulfilling a desire to serve is why 9-1-1 Telecommunicators take on the challenges of working in call centers. That desire to serve does not automatically relieve them from the human burden of biases. 9-1-1 Telecommunicators feel an unwavering need for professional and personal improvement. This course provides them with the opportunity for professional and personal development by helping to remove the inequities caused by biases. This one-day course provides them with the tools to self-assess their own human biases using an academically validated assessment, understand how to recognize their biases at work, and apply a mitigation model to increase service equality.
