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Free Customer Service Training, Turning Service into Stories - PM Session

  • Ages 18+

Learn how to turn your customer service experiences into engaging stories at our free training session!

By Hampton Roads Workforce Council

Date and time

Thursday, June 5 · 1:30 - 3pm EDT.

Location

Fort Monroe Visitor & Education Center

30 Ingalls Road Hampton, VA 23651

About this event

  • Event lasts 1 hour 30 minutes
  • Ages 18+
  • Free venue parking

Title: Turning Service into Stories

Course Description: To truly delight customers, we must stay a step ahead anticipating their needs before they even voice them. This takes a proactive approach, and a readiness to adapt on the fly. It’s all about seeing the moment before it happens. Each day, find one moment to go above and beyond, spot a need before it’s mentioned, make it personal, and leave the guest saying “wow!” Small gestures make a big impact. Let’s create stories that guests can’t help but share.

Goals:

  • Customer awareness mindset
  • Anticipate practice drill
  • Adapt a language of proactivity and personalization
  • Amaze with surprise and delight challenges


Note: Please contact Rita Bond at rbond@theworkforcecouncil.org, if you need any accommodations for special needs.



Sponsored by: Hampton Convention & Visitor Bureau, Hampton Roads Workforce Council, Newport News Tourism, and Newport News Hospitality,


Frequently asked questions

Do I have to sign up for both sessions?

Both sessions will provide the same information, you only need to sign-up for one.

Tags

Organized by

Hampton Roads Workforce Council