Driving Success Through Manager Training: Insights from a 2024 Case Study

Driving Success Through Manager Training: Insights from a 2024 Case Study

Managers play a pivotal role in shaping organizational success, yet equipping them with the right skills can be a persistent challenge. So how can companies design and deliver manager training that’s both impactful and aligned with their culture, vision, and values?

In this session, we’ll walk through a 2024 case study highlighting one company’s journey to create and implement an effective manager training program. You’ll gain insight into the strategic design process, lessons learned along the way, and the powerful role internal facilitators played in driving engagement and authenticity.

Whether you're launching a new training program or refining an existing one, you'll walk away with practical strategies for securing leadership buy-in, using real-world scenarios to build actionable tools, and ensuring consistency and connection across your organization.

Effective managers are a critical link between strategy and execution. When organizations invest in manager training that’s aligned with their culture, values, and strategic goals, they equip leaders to better support their teams, drive performance, and foster a consistent employee experience. This session demonstrates how thoughtfully designed manager training can:

• Strengthen leadership capabilities across the organization
• Improve employee engagement, retention, and development
• Drive accountability and alignment around key business priorities
• Create scalable, consistent practices that support growth and change

While it's often said that “employees don’t leave companies, they leave bad managers,” this overlooks the broader organizational context. A strong manager can extend retention and provide stability—but they cannot compensate for systemic issues like weak leadership, poor rewards, or a toxic culture. That’s why manager training must be part of a larger, strategic investment in the employee experience.

Key Takeaways:

• Discover how to design and deliver manager training aligned with your company’s culture, vision, and values.
• Explore strategies for gaining leadership buy-in and socializing training across the organization.
• Understand how internal facilitators can enhance authenticity and connection in manager training.

About the Speaker:

Lisa Hickey, SPHR, SHRM-SCP, is a seasoned HR professional with deep experience in both strategic business partnership and learning program design. Her career began at Salomon Brothers (now part of Citigroup), where she managed benefits and later developed a global onboarding program for Citi Asset Management. After leading professional development initiatives for the Northern California HR Association (NCHRA), she returned to her HR roots and now serves as Senior HR Business Partner at CompTIA. Lisa brings curiosity, courage, and connection to her work—along with a passion for building strong teams and helping others shine.

About Merit HR:

Merit HR focuses on one thing: Human Resources. We connect innovative organizations and talented HR and People Operations professionals in the San Francisco Bay area and beyond. Any industry. Any size organization. Any focus. Only HR. Find us here!

Webinar Qualifies for Recertification Credits

• HRCI: 1.25 General
• HRCI 1.25 Business
• SHRM: 1.25 PDC

*Recertification codes will be made available for those in attendance