NorthStar Pacific User Group (PUG)

About this event

Join us September 27 + 28, 2023 for the return of NorthStar's PUG!

*Please register each member attending separately.

*Note which option you will be attending by selecting the correct ticket option. In Person (onsite at Glendale) or Virtual Attendee (tuning in remotely).

Registration Deadline: Registration closes on July 31, 2023.

Hotel Details

We have a group rate at the following hotels if booked by Aug 12.

Hampton Inn -Glendale - $151/night - https://www.hilton.com/en/attend-my-event/phxglhx-nsu-c7d47f55-e82c-4b19-93e2-265671ae5232/

Hilton Tru - Glendale - $126/night - https://www.hilton.com/en/attend-my-event/phxpgru-nsu-11394853-9d14-405c-ad03-55eb060fda01/

Please plan for a full day event Wed. and a half day on Thurs.

***Tentative agenda, subject to change***

(MST) Day 1: Duration: Welcome to PUG - Day 1

9:00 AM 9:15 AM 0:15 Welcome & Opening

9:15 AM 10:00 AM 0:45 Session The Future of NorthStar: Journey to NorthStar7

10:00 AM 10:30 AM 0:30 Session Paving the Path Forward: Introducing the NorthStar Cloud

10:30 AM 10:45 AM 0:15 Break

10:45 AM 11:30 AM 0:45 Session SilverBlaze Customer Engagement Portal

11:30 AM 12:00 PM 0:30 Session Paymentus

12:00 PM 12:45 PM 0:45 LUNCH (Onsite Attendees) - Provided by Paymentus

12:45 PM 1:30 AM 0:45 Session NorthStar's Top Tips & Tricks

1:30 PM 2:00 PM 0:30 Session Cashiering & Disconnect Orders

2:00 PM 2:15 PM 0:15 Break

2:15 PM 2:45 PM 0:30 Session DataVoice

2:45 PM 3:30: PM 0:45 Session mCare6 Mobile Workforce Management

3:30 PM 3:45 PM 0:15 The Future of PUG | Elections

Day 2: Duration: Welcome to PUG - Day 2

9:00 AM 9:45 AM 0:45 Session SmartVx: A Personalized Video Experience for Customers

9:45 AM 10:15 AM 0:30 Session Best Practices in Using eDocs

10:15 AM 10:30 AM 0:15 Break

10:30 AM 11:00 AM 0:30 Session DynaTouch

11:00 AM 11:45 AM 0:45 Session Net Energy Plan - Discussion and Requirement Gathering

11:45 AM 12:00 PM 0:15 Closing - Paul Lopez

To join the virtual sessions:

Thank you for registering for PUG 2023, We’re looking forward to a day and a half of great content brought to you by NorthStar, Paymentus, DynaTouch and DataVoice.

To avoid multiple meeting invites, we will be using the same meeting invitation over both days. We are providing the TEAMS meeting invitation to those that registered for in-person and virtually.

Meeting Etiquette:

• Please mute your microphone upon entering the meeting and over the duration of the sessions.

• We encourage discussion, and will be monitoring the meeting chat feature and hand raises for questions and comments.

• Questions? There is a raise your hand button that we will be monitoring for questions, as well as in the chat. When asking a question please unmute your microphone and re-mute after the answer has been provided or discussed.

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Microsoft Teams meeting

Join on your computer, mobile app or room device

Click here to join the meeting

Meeting ID: 292 096 457 983

Passcode: ig4jLL

Or call in (audio only)

+1 323-457-8333,,977976956# United States, Los Angeles

Phone Conference ID: 977 976 956#