Clients today demand a complete salon experience. Is your salon providing the ultimate client journey?
The Mr. Smith Experience's ten steps will provide you and your team the tools and resources to enable you to provide the ultimate client journey.
You will explore from the first touchpoint pre visit, though reception, consultation, backbar, service, retail, checkout, and beyond you'll learn how to drive client loyalty, service and retail revenue. Each step of the journey has been designed to exceed expectations - and that translates into repeat visits and referrals for your salon.
Designed for a more senior member of your team to lead, attend and implemnet the online sessions learnings, your entire salon team are strongly encouraged to particpate in the live in salon session to ensure maximum impact.
Expereince by Mr. Smith will be broken down into three sessions. Please find details listed below.
SESSION 1: 29th of July 2024 at 4:00pm PST / 30th of July 2024 at 9:00am AEST
SESSION 2: 11th of August 2024 at 4:00pm PST / 12th of August 2024 at 9:00am AEST
SESSION 3: The third live insalon session can only be booked exclusively via your Business Consultant and after attendance of the first & second sessions
*Note — ticket fee of $600 is inclusive of all three sessions.
