Performance Solutions by Design, Inc.

Theo Gilbert-Jamison is the Author of several popular leadership blooks and a prominent Customer Experience Expert, Consultant, and Keynote Speaker. For the past 20-years, she has been dedicated to helping organizations and leaders (across all industries) exceed expectations and improve profitability by elevating the (internal and external) customer experience from average to extraordinary.

Prior to launching Performance Solutions by Design, Theo was Vice President of Learning & Development for The Ritz-Carlton Hotel Company, where she enjoyed at 17-year career.

With an extensive background in Executive & Leadership Development, Human Resources, and Quality Improvement - today, Theo works closely with a diverse group of organizations - ranging from automotive; legal and financial services; hospitality; healthcare; private clubs; luxury retail; technology; manufacturing; non-profits; and more.

On average, Theo's books, workshops, videos, and webinars are viewed by over 150,000 people annually.