FWRD is a boutique CRM and strategy implementation consultancy. We specialise in custom building online CRM or client relationship management systems for the small businesses community. We teach our clients how to effectively use CRM software to ensure the business takes care of itself, while you focus on servicing existing clients and converting more of your sales opportunities.
Are you tired of letting prospects slip through the cracks, because you're so tied up with menial admin, there is simply no time to focus on sales and follow up? We'll show you how easy it is to free up hours in your typical working week, currently spent on medial admin and email management.
We can also demonstrate how without an effective CRM solution in place, you’re leaving money on the table and falling behind the competition. With a clear understanding of your key performance indicators, you’ll be able to achieve your business goals, much faster.
The tool we use to help you achieve these goals is Zoho CRM, an affordable, cloud based CRM system, specifically targeted at small businesses. You may be surprised to learn that this can cost as little as a 1 cup of coffee per user/per week to run.
Our skills lie in the customisation of this software to perfectly reflect the specific requirements of your business, no matter what sector you’re operating in. This includes a complete overhaul of your client data, enabling you to successfully grow your database whilst building a scaleable and ultimately saleable business.
Our aim is to simplify and wherever possible automate your business systems, whilst improving your sales, marketing, administration and account management processes. Get in touch today to find how we can connect the software dots by integrating your existing software programs, resulting in an end-to-end streamlined solution.
If you’re looking to get organised and up your business game in order to deliver a superior customer service that sets you apart from the competition, you’ve come to the right place. We would be thrilled to learn more about your business and discuss ways we can help you grow and service the most underutilised asset in your business, your database.