Planning for Customer Success

Even before the pandemic 59% of global consumers felt that companies had lost touch with the human element of customer experience.

Whilst businesses have been grappling with;

- changing customer expectations

- losing customers

- reduced staff levels

- closure of premises

- significant changes to operating procedures

- impacted supply chains

....we understand why customer experience may not be top of the list in terms of focus. However, customer expectations have changed and customer experience should play a critical role in your business planning for 2024 and onwards.

This 30 minute virtual workshop will enable you to develop a robust customer success plan by.....

Reflecting on your current customer experience delivery

Reviewing the findings and identifying the opportunities

Refining your approach to a changing customer-centric environment

You will leave the workshop with a resource pack that contains the process overview, 3 worksheets for each of the stages and a priority calculator.

This event is suitable for business owners and leaders. Join us for some simple tools and exercises that will help to unlock your thinking and provide some structure to your customer success plan.

Once you have booked your ticket, we will forward you the link to the ZOOM session. Please accept the calendar invite to ensure your attendance at the virtual workshop.