Embracing Rational Compassion
“We don’t live in an age of reason; we live in an age of empathy.” Frans de Waal
Empathy. What exactly is it? Do all humans naturally exude empathy? What happens when we don’t agree with the lifestyles, life choices or actions of the people we are working with or support? When faced with morally complex decisions does empathy, rather than rational compassion, sometimes mean we get things wrong?
Aim: This one-day training course, encourages learners to embrace a more rational approach to working with customers / service users. Using up to date research and analysis, learners address their own bias and conceptions and explore how to work compassionately with all manner of customers.
Objectives: By the end of the day, all learners will have:
1. Described what is meant by empathy
2. Explained and explored the need for more rational compassion
3. Addressed the passion versus compassion debate
4. Discovered where dangerous ‘gut feelings’ can lead, especially in relation to empathy, anger, disgust and love
5. Described the importance of facts
6. Explored the difference between feeling and understanding
7. Examined the escalation factors that create challenges and conflict
8. Described how effective communication can support your colleague or customer to resolution
9. Explained how to work with all manner of customer irrespective of their lifestyle, life choices, words or actions
10. Explored meditation and self-care activities that will benefit people experiencing either empathy fatigue or burnout.
Full days training (9.30am until 4pm)
Lunch and refreshments are provided on the day, if you have any special dietary requirements for the day then please let us know of them a full week before the course start date.
The training is appropriate for anyone who is dealing directly with children, young people and adults:
Managers, Social Care, Organisational Leaders, Housing Officers, Frontline staff etc
Unfortunately, we are only able to provide these training opportunities to people who live or work in the Stoke-on Trent Area.
