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Understanding event refund policies

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Updated by Antwonne D.

Category: Attending an Event

We are currently experiencing an increase in inquiries related to COVID-19 (Coronavirus) and want to thank you for your patience as we work to answer your specific questions as quickly as possible. For the latest information on event cancellations, postponements, and refunds, we encourage you to view our help resources for eblink{attendees=>https://www.eventbrite.com/support/articles/en_US/Multi_Group_How_To/refund-requirements-for-events-canceled-due-to-covid-19?lg=en_US#2} and eblink{event creators=>https://www.eventbrite.com/support/articles/en_US/Multi_Group_How_To/refund-requirements-for-events-canceled-due-to-covid-19?lg=en_US#1}.

TIP: Not all organizers set a refund policy, so if you don't see a refund policy posted on the event listing or your order confirmation, you can simply submit a refund request

No Refunds

"No Refunds" means that the event organizer does not grant refunds for this event. You can't submit a refund request for your order, but you can still eblink{contact the organizer=>https://www.eventbrite.com/support/articleredirect?anum=3275} with questions.

TIP: Depending on the organizer's event settings, you may still be able to eblink{change the name on your order=>https://www.eventbrite.com/support/articleredirect?anum=4092}, eblink{transfer your tickets to someone else=>https://www.eventbrite.com/support/articleredirect?anum=7668} or eblink{transfer to a different event hosted by the same organizer=>https://www.eventbrite.com/support/articleredirect?anum=3481}.

Refunds up to 1 day before event

"Refunds up to 1 day before event" means that the event organizer grants refunds up until one day before the start date of the event. Refund requests submitted in this time frame should be honored, and any requests submitted after this date has passed are at the organizer's discretion.

Refunds up to 7 days before event

"Refunds up to 7 days before event" means that the event organizer grants refunds up until 7 days (or 1 week) before the start date of the event. If you submit your refund request within 7 days of the event, it's at the organizer's discretion whether or not they want to issue a refund.

Refunds up to 30 days before event

"Refunds up to 30 days before event" means that the event organizer grants refunds up until 30 calendar days before the event's start date. Any refund requests submitted within 30 days of the event are left up to the event organizer.

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