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Understanding event refund policies

Yannic

Updated by Yannic D.

Category: Attending an Event

Eventbrite lets organizers set their own refund policies. If the event you registered for has a refund policy, you'll find it posted on the event listing where you registered and the order confirmation email you received after purchasing. Eligible eblink{refund requests=>https://www.eventbrite.com/support/articleredirect?anum=3207} that fall within the organizer's posted refund policy should be honored. However, refund requests that are not eligible under the organizer's posted refund policy will be addressed at the discretion of the organizer.

EXAMPLE: Amanda purchased tickets for an upcoming food and wine event but found out her friend is getting married that same weekend, so she wants to request a refund. The event organizer's refund policy states that no refunds are accepted, so she reaches out to the organizer for a refund, but understands that it's up to the organizer to issue a refund.

TIP: Not all organizers set a refund policy, so if you don't see a refund policy posted on the event listing or your order confirmation, you can simply eblink{submit a refund request=>https://www.eventbrite.com/support/articleredirect?anum=3207}.

PRO TIP: If your event was postponed or canceled, please eblink{submit a refund request=>https://www.eventbrite.com/support/articleredirect?anum=3207} or eblink{contact the organizer=>https://www.eventbrite.com/support/articleredirect?anum=3275} and select "Event cancelled" for the reason. Choosing the right refund reason will help the organizer address your request appropriately.

NOTE: Our goal is that organizers and attendees resolve any refund requests on their own.

No Refunds

"No Refunds" means that the event organizer does not grant refunds for this event. You can't submit a refund request for your order, but you can still eblink{contact the organizer=>https://www.eventbrite.com/support/articleredirect?anum=3275} with questions.

TIP: Depending on the organizer's event settings, you may still be able to eblink{change the name on your order=>https://www.eventbrite.com/support/articleredirect?anum=4092}, eblink{transfer your tickets to someone else=>https://www.eventbrite.com/support/articleredirect?anum=7668} or eblink{transfer to a different event hosted by the same organizer=>https://www.eventbrite.com/support/articleredirect?anum=3481}.

Refunds up to 1 day before event

"Refunds up to 1 day before event" means that the event organizer grants refunds up until one day before the start date of the event. eblink{Refund requests=>https://www.eventbrite.com/support/articleredirect?anum=3207} submitted in this time frame should be honored, and any requests submitted after this date has passed are at the organizer's discretion.

Refunds up to 7 days before event

"Refunds up to 7 days before event" means that the event organizer grants refunds up until 7 days (or 1 week) before the start date of the event. If you submit your refund request within 7 days of the event, it's at the organizer's discretion whether or not they want to issue a refund.

Refunds up to 30 days before event

"Refunds up to 30 days before event" means that the event organizer grants refunds up until 30 calendar days before the event's start date. Any refund requests submitted within 30 days of the event are left up to the event organizer.

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