Help Center

Attending an event

Edit your order information

To edit order information like your name or email address, go to “Tickets” in your Eventbrite account. Choose the order you want to update and click “Edit”. If you want to change to a different ticket type, follow these steps instead.

Check this first

  • You can only update order information if you were the original purchaser and the event organizer allows changes. If you can't update your order, click Contact the Organizer.

  • You can't change the number of tickets ordered, billing address, or credit card/payment type used. If you need to add more tickets, place a separate order.

  • Eventbrite can’t answer questions about event details or entry requirements. If you can’t find your ticket or have questions about an event, contact the event organizer.

  • If you change the email address on your order to someone else’s, the new owner will need to check their email to claim the ticket. This won't remove the order from your Eventbrite account.

1. Go to “Tickets”.

Login to your Eventbrite account. Then go to Tickets.

2. Select your order.

3. Click “Edit”.

If you don't see an Edit option, the event organizer is likely not allowing changes. Click Contact the Organizer to request any changes.

Some events require you to fill out information for each ticket. For those events, click Edit next to the ticket you want to update. If you don't see the option to edit information for individual tickets, your changes will apply to the entire order.

4. Save your changes.

Still have questions?