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I'm not able to transfer my ticket to a different event or ticket type. What's wrong?

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Updated by Cortney N.

If you're unable to transfer your registration, this means that the organizer has not enabled transfers, the event or ticket type you'd like to transfer to is "unavailable", or the event has already started. For more information on the ability to transfer or change your registration, feel free to eblink{connect with the event organizer=>https://www.eventbrite.com/support/articleredirect?anum=3275}.

Transfers aren't turned on.

The organizer hasn't enabled transfers or has turned them off.

The desired ticket isn't available.

The event or ticket type you want is unavailable. This can be because it’s sold out or because the organizer isn’t allowing transfers to or from that ticket type.

Your ticket was free.

Transfers are not supported for free tickets.

The event has started.

When an event starts, it means the start date entered by the organizer is now in the past. Transfers aren't supported for events that have already begun, but you can eblink{contact the organizer=>https://www.eventbrite.com/support/articleredirect?anum=3275} to see if they can accommodate your request manually.

Get more information.

If none of these apply, eblink{contact the organizer=>https://www.eventbrite.com/support/articleredirect?anum=3275} for more information on their transfer settings.

Still have questions? Our team can help. Contact us.