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How to add subusers who already have Eventbrite accounts

Antwonne

Updated by Antwonne D.

Category: Account Settings

If an email address is already registered with an Eventbrite account, you won't be able to add that email as a subuser. Subusers require a new Eventbrite account, and an email address can't be tied to two Eventbrite accounts. If you run into this error, the person can provide you with a different email address, or they can close the account so that the email is free to use as subusers on your Eventbrite account.

NOTE: Need to transfer your account ownership to someone else? Learn how to eblink{make an existing subuser the administrator on your account=>https://www.eventbrite.com/support/articleredirect?anum=3366}.

Use a different email address

If the email address is already tied to an Eventbrite account, an error message displays after you attempt to save. Enter a different email address that the desired subuser owns in order to grant them permissions to events under your account.
If the email address is already tied to an Eventbrite account, an error message displays after you attempt to save. Enter a different email address that the desired subuser owns in order to grant them permissions to events under your account.

If the subuser's email is already registered with an Eventbrite account, you'll see the following error: "______ email address is already registered with Eventbrite. Please use a different email address." The quickest and easiest way to eblink{add that email address as a subuser=>https://www.eventbrite.com/support/articleredirect?anum=3210} is to use a separate email that's not registered with Eventbrite.

TIP: If the subuser didn't realize they have an Eventbrite account or don't remember their password, they can eblink{reset their password=>https://www.eventbrite.com/support/articleredirect?anum=3421} from eblink{here=>https://www.eventbrite.com/resetpassword}.

PRO TIP: If the person has a eblink{Gmail=>https://mail.google.com} account, they can use their same email address (and even receive attendee emails) by adding "+1" to the end of the username. For example, if the email address is "tom@gmail.com," you could use "tom+1@gmail.com" as the email for the subuser account.

Close the existing account

Under Close Account, you'll see a few options to let us know why you're closing your Eventbrite account. Select from the list or choose "Other" and explain why. Then tyle "CLOSE" and enter the password for the Eventbrite account you're closing.
Under Close Account, you'll see a few options to let us know why you're closing your Eventbrite account. Select from the list or choose "Other" and explain why. Then tyle "CLOSE" and enter the password for the Eventbrite account you're closing.

To use the same email address, the subuser will need to eblink{log in=>https://www.eventbrite.com/login} and eblink{close their Eventbrite account=>https://www.eventbrite.com/support/articleredirect?anum=3259}. From the eblink{Account Settings=>https://www.eventbrite.com/account} page, they'll go to "Account Settings" and select "Close Account." They'll be asked to provide a reason why they're closing the account (they can say something like "switching email addresses on account"), type in "CLOSE" (in all capital letters), and enter their password. The last step is to choose "Close Account." Once the account is closed, their email address will be free to eblink{add as a subuser=>https://www.eventbrite.com/support/articleredirect?anum=3210}.

NOTE: If your subuser closes their existing Eventbrite account, they won't have access to any previous events they've created or orders they've registered for.

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