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How to use RSVP tracking

Updated by Support

You can enable RSVP tracking and give invitees the option respond "Yes," "No," or "Maybe." With this feature, you can track RSVP responses and invite statuses right from the Manage Invitations page. Simply click Email Invitations on your event's Manage page to get started.

NOTE: This article is about classic invitations. This tool is no longer available for all accounts and is only accessible for users who previously had access to it. For information on Eventbrite's new email promotion feature, eblink{learn about Email Campaigns=>https://www.eventbrite.com/support/articleredirect?anum=4814}.

<h2 id="01">1. Go to your Event Dashboard.</h2> <a class="js-d-modal lazy" href="https://cdn.evbstatic.com/s3-s3/static/images/en_US/my_events/live_events_manage_highlight.png" target="_blank"><img class="g-img" alt="null" src="https://cdn.evbstatic.com/s3-s3/static/images/en_US/my_events/live_events_manage_highlight.png"></img> </a> <div> </div> <p>Event creators can log into their Eventbrite account eblink{here=&gt;https://www.eventbrite.com/myevents target=_blank}. Then select your event.</p> <p class="text-small l-pad-vert-2 l-pad-hor-2 card l-mar-top-2">NOTE: By default, RSVP Tracking is turned off, and your invitees will only see an Attend button when they open your email invite. You must enable the RSVP option for each round of email invites that you send out.</p> <h2 id="02">2. Go to Email Invitations (under Marketing).</h2> <a class="js-d-modal lazy" href="https://cdn.evbstatic.com/s3-s3/static/images/en_US/my_events/manage/invite_and_promote/EmailInvitationsMenu.png" target="_blank"><img class="g-img" alt="null" src="https://cdn.evbstatic.com/s3-s3/static/images/en_US/my_events/manage/invite_and_promote/EmailInvitationsMenu.png"></img> </a> <div> </div> <p>Invite &amp; Promote is located near the middle of the menu on the left-hand side of the page.</p> <h2 id="03">3. Click Customize.</h2> <a class="js-d-modal lazy" href="https://cdn.evbstatic.com/s3-s3/static/images/en_US/my_events/manage/invite_and_promote/Customize_Button_Invitations.png" target="_blank"><img class="g-img" alt="null" src="https://cdn.evbstatic.com/s3-s3/static/images/en_US/my_events/manage/invite_and_promote/Customize_Button_Invitations.png"></img> </a> <div> </div> <p>This button is near the top left corner of your invitation preview.</p> <h2 id="04">4. Select the Request RSVP option.</h2> <a class="js-d-modal lazy" href="https://cdn.evbstatic.com/s3-s3/static/images/en_US/my_events/manage/invite_and_promote/Request_RSVP_Invitations.png" target="_blank"><img class="g-img" alt="null" src="https://cdn.evbstatic.com/s3-s3/static/images/en_US/my_events/manage/invite_and_promote/Request_RSVP_Invitations.png"></img> </a> <div> </div> <p>Check off the box next to Request RSVP, and be sure to click the green Update button.</p> <p class="text-small l-pad-vert-2 l-pad-hor-2 card l-mar-top-2">TIP: Add a personal touch by editing your invitation&#39;s message and even eblink{adding an image=&gt;https://www.eventbrite.com/support/articleredirect?anum=4448}.</p> <p class="text-small l-pad-vert-2 l-pad-hor-2 card l-mar-top-2">NOTE: Clicking Update under Customize does not save your invitation in it&#39;s current state. To do this, you must click Save as Draft at the bottom to save the invitation for later. From there, click Email Invitations and then Edit to the right of your &quot;Draft&quot; invitation when you&#39;re ready to retrieve and continue working on the saved version.</p> <h2 id="05">5. Check out the email invite with RSVP options.</h2> <a class="js-d-modal lazy" href="https://cdn.evbstatic.com/s3-s3/static/images/en_US/my_events/manage/invite_and_promote/RSVP_Attendee_Experience.gif" target="_blank"><img class="g-img" alt="null" src="https://cdn.evbstatic.com/s3-s3/static/images/en_US/my_events/manage/invite_and_promote/RSVP_Attendee_Experience.gif"></img> </a> <div> </div> <p>Once the invitee clicks on their response in the email, they will be taken to your event page, where they will then make their selection—Yes, No or Maybe. If the response is yes, attendees will click either Register (for free events) or Order Now (for paid events.) If the response is no or maybe, attendees will have the option to include a message that will only be visible to you.</p> <p class="text-small l-pad-vert-2 l-pad-hor-2 card l-mar-top-2">TIP: Before sending to your recipients, send yourself a test invitation using Send a test invitation to:. You can either send to the email address that displays or click to update and send to an alternate email address.</p> <h2 id="06">6. After sending, see responses on the Manage email invitations page.</h2> <a class="js-d-modal lazy" href="https://cdn.evbstatic.com/s3-s3/static/images/en_US/my_events/manage/invite_and_promote/RSVP_Invite_Statuses.png" target="_blank"><img class="g-img" alt="null" src="https://cdn.evbstatic.com/s3-s3/static/images/en_US/my_events/manage/invite_and_promote/RSVP_Invite_Statuses.png"></img> </a> <div> </div> <p>Click on eblink{Email Invitations=&gt;https://www.eventbrite.com/support/articleredirect?anum=3777} in the left-hand sidebar under Invite &amp; Promote. You can eblink{view the RSVP responses for your event=&gt;https://www.eventbrite.com/support/articleredirect?anum=4547} on the Manage email invitations page.</p>

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