Skip Main Navigation

How to update the shipping address for an event wristband

Eventbrite Logo

Updated by Antwonne D.

Category: Attending an Event

When wristbands are required to enter an event, you may need to update your shipping address if it differs from the address you entered when registering. To do this, go to your eblink{Tickets=>https://www.eventbrite.com/mytickets} page, find your order, then select "Manage Order." As long as it's not past the deadline, you can choose "Update shipping address" to edit the shipping address for your wristband.

TIP: If you purchased a payment plan, you can update the shipping address on your order after your final payment is completed.

NOTE: If you don't see the option to edit your shipping address, it's probably past the cutoff date for shipping. Please proceed to Will Call with a copy of your original order confirmation email and a photo ID and we'll help you out.

1. Go to Tickets.

The account menu is in the top left, and My Tickets is the first option.
The account menu is in the top left, and My Tickets is the first option.

After you eblink{log into your Eventbrite account=>https://www.eventbrite.com/login}, access the account menu, then select "Tickets."

2. Find your order.

From the "Tickets" tab, you'll see your upcoming events in chronological order. Find your order, then click on it to see your order details.
From the "Tickets" tab, you'll see your upcoming events in chronological order. Find your order, then click on it to see your order details.

From the "Tickets" tab, you'll see your upcoming events in chronological order. Find your order, then click on it to see your order details.

TIP: If you're having trouble finding your order, it’s likely you registered under a different email address. Try logging in with other email addresses if you may have used them to register.

3. Choose "Manage Order."

The Manage Order tab is located next to the Order Details tab.
The Manage Order tab is located next to the Order Details tab.

Select the "Manage Order" tab to manage your order.

4. Select "Update shipping address" to make changes.

The Update shipping address button is located in the bottom of the Manage Order tab, between the Cancel order and Contact the organizer buttons.
The Update shipping address button is located in the bottom of the Manage Order tab, between the Cancel order and Contact the organizer buttons.

You'll see the status of your wristband shipment, along with the information you entered when you registered. All you have to do is select "Update shipping address" to make changes. You can make changes as long it's not past the deadline.

TIP: If you don't see the option to edit your shipping address, it's past the cutoff date for shipping. Please proceed to Will Call with a copy of your original order confirmation email and a photo ID and we'll get you set up.

NOTE: If you purchased more than one wristband, we'll ship all wristbands in the order to the address provided by the ticket buyer.

5. Save your changes.

The Save button is located in the Update Shipping Address window.
The Save button is located in the Update Shipping Address window.

Your changes aren't saved automatically, so make sure to choose "Save" when you're done. Your wristband should be sent to the new address you entered.

Related articles

Still have questions? Our team can help. Contact us.