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How to add additional event managers to an Eventbrite account

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Updated by Erica H.

Category: Account Settings

You can add additional users to your Eventbrite account (commonly referred to as "subusers") and grant them access to your events without sharing login information. If you use Eventbrite to create and manage events, just go to your eblink{Account Settings=>https://www.eventbrite.com/account} page and select "Multi-User Access" (under "Account Settings"). The primary account holder is still responsible for paying invoices, but you'll have control over the events each subuser can access, the actions they perform, and emails they receive.

NOTE: You can only add someone as a subuser if their email address isn't associated with an existing Eventbrite account. eblink{Check out this article=>https://www.eventbrite.com/support/articleredirect?anum=6374} if you're getting an error message that the subuser you're trying to add already has an Eventbrite account. Also, if you only use Eventbrite to register for events, you cannot add a subuser to your account. You must eblink{create an event=>https://www.eventbrite.com/support/articleredirect?anum=5035} before "Multi-User Access" appears under Account Settings.

1. Go to Account Settings.

The account menu is located at the top of the page, and Account Settings is the second-to-last option.
The account menu is located at the top of the page, and Account Settings is the second-to-last option.

After eblink{logging in=>https://www.eventbrite.com/login target=_blank} and eblink{creating an event=>https://www.eventbrite.com/support/articleredirect?anum=5035}, access the account menu, then select "Account Settings."

2. Go to "Multi-User Access" (under Account Settings).

Settings is the first section in the Options Menu. Multi-User Access is the seventh link under Settings.
Settings is the first section in the Options Menu. Multi-User Access is the seventh link under Settings.

From the options menu, scroll to the Account Settings section.

3. Select "Add Email Address."

The Add Email Address button appears below the administrator email address (under the Multi-User Access header.)
The Add Email Address button appears below the administrator email address (under the Multi-User Access header.)

Choose the "Add Email Address" button under your administrator email.

PRO TIP: Learn how to eblink{make an existing subuser the administrator on your account=>https://www.eventbrite.com/support/articleredirect?anum=3366}.

4. Enter the subuser's email address and set their permissions.

Under Add New Email Address To This Account, enter the email address for the subuser, select the events they should be granted access to, choose the actions they can perform, and set the emails they should receive.
Under Add New Email Address To This Account, enter the email address for the subuser, select the events they should be granted access to, choose the actions they can perform, and set the emails they should receive.

Enter the new subuser's email address, which they will use to log in to Eventbrite. Then indicate the level of access and permissions you want to give this person.

TIP: By default, subusers will be able to access all your events, perform any action, and will receive all emails (order confirmations, monthly invoice, and contact the organizer notifications only).

PRO TIP: You can grant a subuser access to our eblink{Eventbrite Organizer app for iOS devices=>https://www.eventbrite.com/support/articleredirect?anum=5870} and limit the actions they can perform. • If you want subusers to eblink{sell tickets with Eventbrite Organizer=>https://www.eventbrite.com/support/articleredirect?anum=5782}, make sure to select "Sell tickets at the door." • If you want subusers to eblink{check in attendees with Eventbrite Organizer=>https://www.eventbrite.com/support/articleredirect?anum=5872}, grant them permissions to "Check in Attendees," "View order and attendee reports (read-only)" and "Manage orders and attendees." Also, if you'd rather they not see sales on the dashboard, un-check the option "Access to aggregate financial data."

NOTE: If you grant a subuser access to an eblink{event with multiple dates and times=>https://www.eventbrite.com/support/articleredirect?anum=3467}, they will have access to all of the individual events in your schedule.

5. Save your changes.

A successfully-added subuser's email address will appear below administrator email address (under the Multi-User Access header.) Also, a message confirming an email sent to the subuser with login instructions shows below the Edit Permissions text.
A successfully-added subuser's email address will appear below administrator email address (under the Multi-User Access header.) Also, a message confirming an email sent to the subuser with login instructions shows below the Edit Permissions text.

After choosing "Save," you will see a message indicating that the subuser has been added, and their email address will be added to the list of email addresses with access to your account. At this point, the subuser will be emailed a link that they can use to set up a password for their new account.

PRO TIP: If the subuser doesn't receive the email to their inbox, they can eblink{reset the password=>https://www.eventbrite.com/support/articleredirect?anum=3421} via the normal reset password process. This allows them to set the password for the account in the same fashion as the email they should have received when you added them as a subuser to your account.

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