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Making Sense of Transformational Methodologies

Healthcare Leaders of New York

Tuesday, April 25, 2017 from 6:00 PM to 9:00 PM (EDT)

Making Sense of Transformational Methodologies

Ticket Information

Ticket Type Sales End Price Fee Quantity
ACHE/ HLNY Member Apr 25, 2017 $40.00 $0.00
Non-Members Apr 25, 2017 $85.00 $0.00
Students Apr 25, 2017 $15.00 $0.00

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Please join HLNY for our next event: Transforming Healthcare

As healthcare organizations are challenged to maximize clinical, operational and financial performance, many hospitals have chosen to employ transformational process improvement initiatives. These efforts include Six Sigma, Lean, Work-OutTM, and Change Acceleration Process among others. Understanding the practical differences, barriers to use, and realized organizational benefits can be challenging. Practitioners versed in the use of various performance transformation methodologies will provide an overview of the methodology and share their experience regarding the use of these approaches. 



6:00 – 7:00      Networking reception and registration

7:00 – 8:30      Panel Discussion and Q&A

8:30 – 9:00      Networking and coffee


John R. Tiffany, LSS MBB, CPM 

Senior Manager, Technical Support Quality of Life Solutions 

John Tiffany is a Lean Six Sigma Master Expert and Process Excellence lead, serving in northern Ohio and the Northeast Region. He identifies, prioritizes, and leads projects to reduce process waste and improve quality of healthcare and management services. Mr. Tiffany works with Sodexo service providers and client solution development teams solve complex problems, reduce process complexity, and improve the capability of Sodexo and client employees to contribute to Continuous Improvement. Mr. Tiffany provides Lean Six Sigma training and on-site support.

Before joining Sodexo, John worked as a Lead Six Sigma Expert and as a Senior Program Manager with Raytheon Company, where he was certified to lead projects valued in excess of $100M. Earlier in his career at Raytheon, he was a scientist and inventor, developing advanced technology weapons system designs for missile launch control systems and unmanned aerial vehicles. Earlier, he served as an Army Strategic Intelligence Officer, preparing plans for strategic operations, briefing and managing major crises, and leading teams in the conduct of Special Operations. 


Henry H. Ting, M.D., M.B.A. 

Senior Vice President & Chief Quality Officer, New York Presbyterian

Dr. Henry H. Ting, an interventional cardiologist and health services researcher, is Senior Vice President and Chief Quality Officer at New York Presbyterian, the University Hospital of Columbia and Cornell. New York Presbyterian is rated as the #6 hospital by US News and a 4 Star hospital by Center for Medicare and Medicaid Services. Dr. Ting is responsible for vision, strategy, planning, and operations for quality and patient safety at the largest, non-profit, academic medical center in the nation. In this role, Dr. Ting oversees regulatory and accreditation, public reporting and rating of quality, data and analytics, safety events management, clinical databases, infection prevention and control, emerging infectious diseases, Quality University, and Value Institute. The Quality University aims to teach, train, and coach our staff to solve problems and improve systems of care using engineering methods. The Value Institute utilizes advanced analytics to measure and create healthcare value. Previously, Dr. Ting served as Professor of Medicine and Associate Dean at Mayo Clinic College of Medicine, Director of Mayo Clinic Quality Academy, Clinical Practice Chair of the Mayo Clinic Division of Cardiovascular Diseases, and Chair of the Mayo Clinic Regional Cardiovascular Network.

Dr. Ting has served on National Committees and Boards including: National Quality Forum Consensus Standard Approval Committee; National Quality Forum Cardiovascular Steering Committee, American Board of Internal Medicine Council; American College of Cardiology Clinical Quality Committee; American College of Cardiology Guidelines and Performance Measures Committee; American Heart Association Task Force on Performance Measures; Editorial Board for Circulation: Cardiovascular Quality and Outcomes; and Ambassador of the New York Academy of Medicine.

Dr. Ting’s scholarly work focuses on health services research, outcomes research, and shared decision making to improve patient outcomes and population health. He is the principal investigator of an Agency for Healthcare Research and Quality (AHRQ) grant to disseminate and implement strategies to improve organizational culture, leadership, and teamwork associated with lower 30-day mortality rates in patients with acute myocardial infarction. Dr. Ting has successfully led national quality improvement initiatives including the Door-to-Balloon Alliance to reduce time to reperfusion therapy for patients with ST-elevation myocardial infarction at over 1000 hospitals. Dr. Ting has over 150 publications in peer-reviewed journals including New England Journal of Medicine and Journal of the American Medical Association. He has given keynote and plenary lectures at national and international conferences.

Dr. Ting earned a B.A. degree in Chemistry from Cornell University, a M.D. degree from Harvard Medical School, a M.B.A. degree from University of St. Thomas in Minneapolis, Minnesota, and received training in Biostatistics and Epidemiology from the Harvard School of Public Health. He completed residency in Internal Medicine and fellowships in Cardiovascular Diseases and Interventional Cardiology at Brigham and Women’s Hospital. He also received training and certification in Lean, Six-Sigma, Change Management, Value Network Analysis, and Baldrige Model for performance excellence. 

Lucy Xenophon 

Chief Transformation Officer, Mount Sinai St. Luke’s 

Dr. Xenophon has served as the Chief Transformation Officer at Mount Sinai St. Luke’s since May of 2014.  Previously, she was the Medical Director for Improvement Science at NuHealth/Nassau Health Care Corporation (the public benefit corporation I ran); the Director of Program Evaluation for the Krasnoff Quality Management Institute at North Shore - LIJ (now Northwell); and for twenty years a practicing Radiologist.  She is Certified in Medical Quality and is an advanced LEAN practitioner (she implemented my LEAN program at NuHealth and at Mount Sinai St. Luke’s).  This past year, Lucy presented at the IHI annual conference on LEAN work developed and implemented at Mount Sinai St. Luke’s to improve patient throughput.

Donna McHale 


Healthcare Transformation Services, Philips Healthcare 

Ms. McHale is responsible for development and delivery of strategic consulting services for the Healthcare Transformation Services business of Philips Healthcare. Donna is a recognized expert in the healthcare industry in the areas of process improvement, strategic planning and positioning, operational management, organizational and project management, change management, and transformational leadership.

During her 30+ year career, she has gained real-world experience with healthcare systems, consulting firms, and software companies. She has a broad based understanding of healthcare at all levels of business with extensive experience managing challenging complex projects and change initiatives. Donna joined Philips in 2014. Prior to Philips, she was a consulting practice leader for a healthcare firm as well as several Fortune 500 companies. She built successful programs and solutions based on a strong understanding of the business objective and needs. She has extensive experience in regards to healthcare strategic planning and performance improvement as well as in the planning, selection, and implementation of large, multi-application, multi-entity electronic health records. She has worked with EHRs including Allscripts (Eclipsys), Cerner, McKesson (HBOC), Picis, and Siemens (SMS). 

Donna was president and owner of a consulting firm specializing in performance improvement as well as EHR system planning and implementations with clinical transformation. Her performance improvement programs have saved community hospitals and large healthcare organizations millions of dollars in annual savings.

She holds a BS in medical record administration from the University of Illinois. 


Parking Instructions:

Arrigoni Center, is building 18 in the lower right corner of the map and is actually an old stone cathedral. There is parking in lots A and B directly across the street from Arrigoni. Additional parking on the northern end of the campus in the parking garage which is across the entire campus.


**Due to limited seating for this event, please register early to reserve your spot.**


    Photo/Video Disclaimer Policy: By registering for this event, you agree to allow HLNY to use any photograph/video taken at the event, without the expressed written permission of those included within the photograph/video. HLNY may use the photograph/video in publications or other media material produced, used or contracted by HLNY including but not limited to: brochures, invitations, books, magazines, websites, etc. 

Any person desiring not to have their photo taken or distributed must contact us of his/her intentions. HLNY may decide to remove the photo or conceal the identification of the individual in question.


This and all our programs and events are made possible by the generosity of our 2016-2017 HLNY Corporate Sponsors who are ardent supporters of the healthcare executive profession.

Have questions about Making Sense of Transformational Methodologies? Contact Healthcare Leaders of New York

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When & Where

Iona College
Arrigoni Center
715 North Avenue
New Rochelle, NY 10801

Tuesday, April 25, 2017 from 6:00 PM to 9:00 PM (EDT)

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Healthcare Leaders of New York

HLNY represents professionals who manage the business affairs of healthcare organizations throughout the New York Metropolitan area. No other professional association is more essential for meeting the career needs and interests of healthcare executives in New York State. The 1500+ members come together for networking and events, career advancement, professional enrichment, and continuing education. Our Leadership Team strives to make HLNY the pre-eminient organization for Healthcare Business Professionals in the Greater New York Area.

The HLNY Mission is to advance healthcare leadership and management excellence through professional enrichment and continuing education of our members. We support high ethical standards and conduct, and promote the mission of the American College of Healthcare Executives.

Through HLNY, ACHE members have access to local professional development and networking events, mentoring, and career services which include a jobs data bank and resume support.

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Making Sense of Transformational Methodologies
Things to do in New Rochelle, NY

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