From Great to World Class -- Apr 26 Bloomington Workshop
In today’s world, any organization – businesses, hospitals, nonprofits, governmental agencies, and education institutions – needs to provide high levels of customer service. Customers expect more. Competition is increasing. And the difference between having merely satisfied customers and having fully engaged, loyal customers could mean the difference between organizational success and failure. So how exceptional is your organization’s service culture?
The Performance Excellence Network is pleased to announce a special workshop, “From Great to World Class: Creating a Service Culture.” The workshop will be hosted Apr 26 in Bloomington (right after our PENworks 2017 conference!). Delivered by Bryan Williams of BW Enterprises (and formerly of the Ritz Carlton), the workshop is highly interactive, engaging, and valuable for service professionals, leaders, and other practitioners.
The workshop will focus on five essential aspects of strengthening and sustaining a strong service culture. Learn how to incorporate ancient proverbs from various cultures to refocus on key service basics; emphasize the "power of one" in the service experience; and look at potent ways to engage your heart and mind in serving customer needs.
Learning topics include:
- Define the "ultimate service experience" and how to implement it
- Power of focusing on continuous improvement
- Importance of self-accountability and peer-accountability
- Articulate your role in driving a culture of service excellence
- Practical tips to make customers feel like you are their advocate
Investment $325 for members ($650 for non-members); discounts available for teams of three or more from the same organization registering at the same time.
Customer service is critical to ensuring organizational success. Don’t miss this valuable learning opportunity to improve your organization’s service culture! Register today!
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Performance Excellence Network
Founded in 1987, Performance Excellence Network (Formerly the MN Council for Quality) is a membership based organization comprised of a dynamic network of leaders and professionals committed to advancing performance excellence and enterprise-wide change in their organizations. PEN builds critical networks, creates connections and helps leaders and professionals navigate through the various pathways and routes in pursuit of performance excellence.